iGaming Career Opportunities in Malta

Are you a risk-taker? Do you like a little flutter? In the job market, there is always a risk when applying for a new position in a relatively new industry. However iGaming is one sector where you stand to win. It is a fast-paced industry that offers some of the best packages around.

Faster and better

The iGaming industry is being described as the fastest growing segment of Internet commerce today. Just think, the world's top iGaming operators have come to Malta when they could operate from nearly anywhere in the world. They did this primarily because of our legislation. Who said we were not ahead in anything? The operators are happy to be here because we have legal regulations in place that ultimately give the customer peace of mind because the operator is being supervised. Today, Malta is the only EU country with iGaming regulations in place geared to attract all types of remote gaming.

Add that to the intelligent and responsible workforce who has a good command of English, a mix of laid-back Mediterranean life and cosmopolitan verve and the backbone of the telecommunications infrastructure, and the country actually provides a very attractive package in return.

The role of the recently set-up Lotteries and Gaming Authority is to serve as the regulator in this industry during its boom and to set clear guidelines ensuring ethical behaviour at all times. Its role will also ensure that online gaming providers do everything in their power to protect minors from this hobby, which may easily turn into a habit if abused.

Gaming as entertainment

What exactly does the industry do? iGaming operations offer online betting, which is usually sport-related. Customers can bet on live sport events as they are being played, with many variations offered on the bets. Live bets can be found amongst many sites' range of bets, particularly for important football matches, but also for Formula 1, ice hockey, tennis, golf, rugby and other sports. The odds change according to the way the game or race is going. This type of bet gives you the opportunity to judge performances during the event and to bet accordingly.

The other side of the iGaming world include other games such as poker which is the most popular, rapidly being followed by bingo. Many Internet sites offer an online casino, where you can play games including blackjack and the like, as well as betting on live sports events. Online rooms offer play against other people, computer opponents or casino-style dealers. Some sites even give you a chance to play for free, to try out the system without taking any risks.

Movers and shakers

When it comes down to the bottom line, iGaming career opportunities come out tops. To put it in a nutshell, they pay better than most. And not only is the salary above average, but you would be working in an industry that invests seriously in its employees. After all, competitiveness is the name of the game, on every count. If you're good, they will not want to lose you. So it is no surprise that friendship in and out of the office is actively encouraged and benefits like gym memberships are provided. There may be opportunities for travel, too. These are international companies that really do open up the world to you, offering the possibility of working in the UK, Gibraltar, Caribbean and Australia. There are also travel opportunities to attend conferences in locations such as Las Vegas, Amsterdam and Nice.

Nothing less than excellence

Teamwork and communication are vital parts of most working environments. Nowhere is this more essential than in iGaming, where real-time situations need to be tackled as quickly as possible. Not to worry - you are not alone, but part of a team who will work together to not only sort out the knots but come up with an even better package. Excellence in customer service is paramount. Problem-solving abilities and lateral thinking are a must. If the company's response time is not almost immediate, the customer will exercise the facility to move on to a competing site offering better customer satisfaction. The competitor is just a mouse click away. If you are a self-motivator, you can thrive in this kind of fast-paced environment. There is fast upward mobility, so in a few years' time you could find yourself in a management position, because experience based on proven competency is what matters.

Sports talk

If you are a keen sport fan, you will relish the opportunity of sport being a part of your workday too. This industry offers all of the usual IT related positions, but more specifically the creation of websites and programmes directly related to online gaming industry. A remote gaming company also needs to employ Technicians and Web-Masters to design and look after the Internet site, keeping it up-to-date, appealing and user-friendly, always with an eye on attracting more customers.

Catch 'em and keep 'em

No doubt you have been 'flashed' with an advert to entice you into having a flutter at an online casino when you've been surfing the web? As you can see, online gaming companies need to get to the customer. New, innovative ways of reaching out, rewarding the customer and of securing customer loyalty are the reasons why companies vie for creative employees, particularly in Sales and Marketing. This is one sector where the results of your ideas can be seen and measured almost instantly. That has to be another exciting reason to consider making the move.

The customer is queen

Every online gaming operation requires a number of Customer Support Representatives. These are the people who are directly in contact with customers. Because online bets could also be accepted by phone, and queries are dealt with by email or phone; the Customer Support Representatives becomes a vital link in the chain. Here your ability to communicate in a friendly and clear manner will come to the fore.

Fluency (both spoken and written) in a language other than, but including, English is a real plus when opting to consider a customer support role. You will actually find that it is not only the ability to speak a language, which is important, but knowledge of the idiosyncrasies of each nationality, to know how people usually behave and think. If you speak a language that is not normally called for in jobs on the island, you may find that your rare talent suddenly makes you valuable. After all, IGaming reaches out to anyone who has access to the internet. Previous experience in a customer service position or in the casino/gaming industry would be considered an asset, but is not a requirement, as training is always provided. Individuals need to be able to learn of lot of information very quickly, be customer-focused, self-motivated and deal with multiple tasks at once. Computer literacy is a must.

A shifty business

Online gaming companies run 24/7 operations, so these positions would ideally suit someone who is ready for the changing demands of shift work. Shift work is especially appealing to people who hate routine and who welcome the chance to vary both their work and free-time routines. Shift allowances also make the flexibility of this sector even more attractive.

The money men

Since online payments are involved, the online gaming company must employ a dedicated team of Accountants and Payment Specialists. Apart from the usual accounting duties involved in any business, the accounting section would also be responsible for dealing with the winner, handing over winnings as soon as possible. This is what encourages customers to try their luck again, without the need for any further marketing efforts.

Other iGaming career opportunities that may arise will include risk management consultants, odds compilers, human resources personnel, project assistants, IT and Marketing amongst others.

Fast and fun

The industry employs equally competitive individuals who are keen to make their mark. As a social environment, online gaming companies offer a diverse social milieu, due to the different nationalities employed. For young people, the major advantage to working in online gaming is that the training will be useful in any future career because it uses the basic e-commerce model. In this industry, the mind is constantly being expanded and the industry allows for innovation in every area. The biggest companies are the innovators, constantly breaking boundaries. Above all, this industry is fun and exciting.

Article prepared by Commercial Services Bureau (CSB) Ltd.

Since 1987, CSB Ltd. has been servicing the local and international business community with its range of employment/recruitment related services. It has helped thousands of employees improve their job conditions and careers, and employers obtain the ideal staff for their organisations.