Client Care Specialist – Job no: 5473

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Introduction

This role calls for an individual who is passionate about customer service and strives to give 100% on any enquiry/complaint that may arise. An excellent telephone manner and communication skills are required for this position.

Organization

Our client is a local car dealership.

Function

  • Handling incoming client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, sales quote follow ups, finance and insurance related queries.
  • Digital media, such as Facebook pages, messenger and live chat
  • Replying to customers on information and services mailboxes
  • Processing of documentation on parts arrival
  • Outbound calls to upsell service plans/servicing
  • Generating follow ups on sales quotes
  • Diverting calls as required
  • Booking services for clients, including transport, monitoring and validating online service booking and online order/online payment of parts
  • Meeting monthly targets for service plans and servicing.
  • Taking calls from employees on sick leave and sending company doctor when instructed by the HR team.
  • Assisting in mentoring fellow team members
  • Carry out other duties as requested by one’s superior.

Requirements

  • Possess at least 2 – 3 years’ experience in a customer facing position
  • Ideally possess an MCAST Diploma in Mechanical Engineering (MQF Level 4) or equivalent
  • Demonstrate strong communication skills in both written and spoken English and Maltese
  • Be proficient in the use of Microsoft Office Suite
  • Have a clean police conduct
  • Technical background shall be considered an asset.

Offer

An attractive remuneration package is being offered.

Information

The position is offered on both full-time and part-time basis.

Your Consultant

Cheryl Vassallo
Recruitment Consultant

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