Client Care Specialist – Job no: 5473

Share

Introduction

This role calls for an individual who is passionate about customer service and strives to give 100% on any enquiry/complaint that may arise. An excellent telephone manner and communication skills are required for this position.

Organization

Our client is a local car dealership.

Function

  • Handling incoming client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, sales quote follow ups, finance and insurance related queries.
  • Digital media, such as Facebook pages, messenger and live chat
  • Replying to customers on information and services mailboxes
  • Processing of documentation on parts arrival
  • Outbound calls to upsell service plans/servicing
  • Generating follow ups on sales quotes
  • Diverting calls as required
  • Booking services for clients, including transport, monitoring and validating online service booking and online order/online payment of parts
  • Meeting monthly targets for service plans and servicing.
  • Taking calls from employees on sick leave and sending company doctor when instructed by the HR team.
  • Assisting in mentoring fellow team members
  • Carry out other duties as requested by one’s superior.

Requirements

  • Possess at least 2 – 3 years’ experience in a customer facing position
  • Ideally possess an MCAST Diploma in Mechanical Engineering (MQF Level 4) or equivalent
  • Demonstrate strong communication skills in both written and spoken English and Maltese
  • Be proficient in the use of Microsoft Office Suite
  • Have a clean police conduct
  • Technical background shall be considered an asset.

Offer

An attractive remuneration package is being offered.

Information

The position is offered on both full-time and part-time basis.

Your Consultant

Evelina Pileckaite
Recruitment Consultant

Similar Jobs

The Office Administrator will be working closely with General Manager. Candidate must be able to work in a dynamic and fast-paced environment. The chosen candidate will join a team that continually looks to improve customer experience and is passionate about the brand.
An Opportunity for The Loan Administration Specialist who is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
The Student Recruitment Manager will directly report to the Chief Operating Officer of the company. The right candidate should be well versed with recruitment strategy as well as having a positive attitude, detail and customer oriented with a good organisational ability.
This role requires a reliable and proactive individual to manage a transport service including the customer experience and the operation of the service.