Customer Service Assistant – Job No. 5359

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Introduction

An opportunity for a Customer Services Assistant

Organization

A global management company and legal support provider

Function

  • Manning the busy switchboard: receiving and forwarding calls to the correct departments and
  • employees.
  • Taking messages and ensuring they are passed onto the appropriate employees on a timely
  • Basis.
  • Providing basic and accurate information to the clients, partners, contractors.
  • Ad-hoc administration.
  • Responsible for reporting activities.
  • Involvement and active participation in internal meetings and training/workshops.
  • Capability of handling up to 500 emails on a daily basis without missing any email.
  • Handling phone calls in a manner to satisfy the customer.
  • Customer satisfaction and resolving the issue, i.e. closing the issue in order to solve the case, is the key motive.

Requirements

  • Previous experience in customer services is necessary in order to maintain the CS Department.
  • Excellent interpersonal skills.
  • A confident and professional manner – our clients include a number of Fortune 2000 companies and you will be communicating with them on the phone and via email on a daily basis.
  • Strong written and verbal communication skills in English.
  • Language Skills – a high level of proficiency in spoken and written English.
  • Being comfortable in the spoken form of another European language is an advantage, German is preferred.
  • Good knowledge of MS Word, Excel, Outlook.
  • Must have a helpful approach and a can-do attitude.
  • Impeccable timekeeping.
  • Ability to handle and prioritize multiple tasks and meet all deadlines during stress and short timeframes.
  • Good manners, a positive and polite personality.
  • Ability to be communicative, while maintaining confidentiality.
  • An organised, accurate and structured way of working.

Application

An attractive salary package is being offered to the right candidate.

Your Consultant

Hind El Mostafi
Recruitment Consultant

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