Customer Support Team Leader – Danish Speaker – Job. 4767

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Introduction

The Customer Support Team Leader would be supervising the operational support for customers’ service related activities.

Organization

A global financial institution that provides innovative payment solutions for clients world-wide.

Function

  • Supervising the operational support for customers’ service related activities
  • Supervising the processing of help desk support to Ferratum customers
  • Being in charge for support reporting operational area, including KPI reports
  • Providing specialized training for the new employees
  • Answering questions regarding the Company’s products and services
  • Providing superior customer service in a professional and friendly manner
  • Identifying selling opportunities as per customer needs
  • Sharing knowledge and experience with other team members and the provision of support as and when needed.
  • Demonstrating a positive attitude, adaptability, flexibility, and punctuality

Requirements

  • Excellent interpersonal skills
  • Previous experience in a similar role would be desired but not a must.
  • Positive and can-do attitude
  • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint)

Offer

An attractive remuneration package.

Your Consultant

Cheryl Vassallo
Recruitment Consultant

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