The Customer Support Team Leader would be supervising the operational support for customers’ service related activities.
A global financial institution that provides innovative payment solutions for clients world-wide.
- Supervising the operational support for customers’ service related activities
- Supervising the processing of help desk support to Ferratum customers
- Being in charge for support reporting operational area, including KPI reports
- Providing specialized training for the new employees
- Answering questions regarding the Company’s products and services
- Providing superior customer service in a professional and friendly manner
- Identifying selling opportunities as per customer needs
- Sharing knowledge and experience with other team members and the provision of support as and when needed.
- Demonstrating a positive attitude, adaptability, flexibility, and punctuality
- Excellent interpersonal skills
- Previous experience in a similar role would be desired but not a must.
- Positive and can-do attitude
- Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint)
An attractive remuneration package.