French Speaking Customer Support Specialist – Job. 4812

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Introduction

Our client is seeking a motivated French Speaking Customer Support Specialist. The right candidate will be responsible of handling all customers enquiries regarding payments.

Organization

Our client is a well-established company within the financial services industry.

Function

  • Deliver a consistent and professional level of service at all times
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls
  • Provide customers with accurate information regarding the company’s products, services, payments.
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank’s data base
  • Support additional consumer service requests
  • Promote a positive work environment


Requirements

  • Minimum Secondary education
  • Previous experience in similar role is preferred, but not a must
  • Experience with customer database is a plus
  • Candidate should be energetic, empathetic, and must have a positive attitude
  • Team player with customer oriented mind-set
  • Good communicator both verbally and written
  • Able to read, write and speak fluent French
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
  • Able to follow oral and written instruction and to identify exceptions
  • Attention to detail, initiative and high standard of work
  • Willingness to learn and grow

Offer

An attractive salary package will be offered to the right candidate.

Your Consultant

Pierre Bigot
Recruitment Consultant

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