Front Office Shift Leader – Job. 4437

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Introduction

A great opportunity for a highly energetic and organised Front Office Shift Leader for our client, who is a well established Hotel Group in Malta.

Organization

Our client is an established leading hotel group, operating a range of distinguished and distinct hotels that are rich in character and provide their guests with customised and unforgettable experiences, providing a range of leisure and wellness amenities as a complete customer experience.

Function


  • Supervise control and direct all reception staff.
  • Assistance to the Front Office Manager in organizing duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism.
  • To be available during check-in periods to deal with any issues or complaints.
  • Ensuring all reception staff is dressed in the correct uniform and that their appearance enhances the image of the hotel.
  • To ensure that guests are greeted “with a smile” and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules.
  • To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
  • The employee is also expected to perform any duties as per operations requirements as instructed by the Front Office Manager.

Requirements

  • You should ideally have a qualification in hospitality with previous experiences in the Front Office Department within a hotel
  • Excellent written and spoken English communication skills
  • Strong interpersonal and problem solving abilities
  • Computer literate
  • Previous experiences with Opera are a high advantage.

Offer

An attractive salary package is being offered dependent on experience.

Application

Applications from non-EU citizens will not be acknowledged/accepted.

Your Consultant

Megan Noble
Recruitment Consultant

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