Looking for a customer service expert who doesn’t require a script to help customers with day to day queries. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.
A PSP providing payment options for online and offline businesses
- Provide world class customer service.
- Field support calls, chat, and emails from users about our product offerings.
- Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
- Work to continuously learn about the payments industry in hopes of quickly becoming an expert
- Proactively look for ways to improve internal processes
- German and English speaker- both written and verbal
- Crypto or Sepa experience is considered an asset but not compulsory
- Team player
- Enjoys being on the phone interacting with customers
- Must be a self-starter and self-learner
- 1+ years experience in a role that put you in direct contact with consumers
- Someone who enjoys a fast paced yet fun working environment
- Comfortable with a flexible work schedule working nights, weekends and holidays
- Willingness to work hard and have fun doing it
An attractive remuneration package is being offered.