German Customer Support Agent – Job no: 5608

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Introduction

Looking for a customer service expert who doesn’t require a script to help customers with day to day queries. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.

Organization

A PSP providing payment options for online and offline businesses

Function

  • Provide world class customer service.
  • Field support calls, chat, and emails from users about our product offerings.
  • Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
  • Work to continuously learn about the payments industry in hopes of quickly becoming an expert
  • Proactively look for ways to improve internal processes

Requirements

  • German and English speaker- both written and verbal
  • Crypto or Sepa experience is considered an asset but not compulsory
  • Team player
  • Enjoys being on the phone interacting with customers
  • Must be a self-starter and self-learner
  • 1+ years experience in a role that put you in direct contact with consumers
  • Someone who enjoys a fast paced yet fun working environment
  • Comfortable with a flexible work schedule working nights, weekends and holidays
  • Willingness to work hard and have fun doing it

Offer

An attractive remuneration package is being offered.

Your Consultant

Cheryl Vassallo
Senior Recruitment Consultant

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