An exciting opportunity has arisen for a German Speaking Customer Service Agent with one of Malta’s leading gaming companies.The German Speaking Customer Service Agent will be reporting to the Customer Service Team Leader.
A Maltese company with numerous offices all over Europe who are dedicated to deliver most advanced sports betting experience.
- Assisting customers in making the correct use of the offered products
- Increasing the customer’s retention
- Providing support to customers via Live-Chat, email and telephone
- Providing feedback to the team leader, traders and support team
- Solving customer queries without ticket escalation
- Translating queries from English to German and vice-versa
- Informing and engaging customers regarding the online sportsbook, casino and virtual games products.
- Fluent in both German and English verbally and written
- Possessing professional communication and problem solving skills, as well as computer literate with fast typing ability.
- Ready to work on shift basis, weekends and public holidays amounting up to 40 hours per week as well as working overtime when needed.
An attractive remuneration package will be offered to the right candidate. Other benefits include:
- Dynamic and Fun events
- A competitive salary
- Health Insurance
- Fresh fruits
- Office in central location
- Assistance in finding accommodation
Previous experience in casino and sports betting customer service is a requirement for the role.