An excellent opportunity has arisen for a German Speaking Customer Support Officer.
A global financial institution that provides innovative payment solutions for clients world-wide.
- Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
- Ensure that company’s accounts are opened per the company’s product and service guidelines
- Building a rapport with the customers whilst addressing any issues relating to any of the company’s products
- Identify selling opportunities after analysing the customer’s needs
- Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel)
- Fluent in both English and German oral and written. Additional languages will be a benefit
- Previous working experience in a similar environment is a plus
- Computer skills
- Team player and customer oriented
- Willingness to learn and expand horizons
An attractive salary package will be offered to the right candidate.