Hotel Receptionist – Job no: 5302

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Introduction

The selected candidate will be a self-confident, service-oriented and very well organised professional who portrays an image of efficiency who is able to meet guests’ needs with all comments, and complaints, being actioned to a high level of efficiency.

Organization

Our client is a superior modernized 4 star hotel in the centre of Malta. This newly refurbished hotel contains over 100+ rooms, all the suites and rooms have been carefully decorated and are fitted out with modern commodities to offer a pleasant and comfortable stay. Offering a deluxe guest experience.

Function

  • Welcoming the guests in a warm and professional manner
  • Supporting guests and the operation by serving as the central information hub
  • Performing all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys
  • Processing all payment types such as room charges, cash, checks, debit, or credit card
  • Processing all check-outs including resolving any late and disputed charges
  • Coordinating with Housekeeping to track readiness of rooms for check-in
  • Providing guests with directions and information regarding our hotel and local areas of interest
  • Preparing daily reports from the PMS, identifying any special requests, and check reports for accuracy
  • Completing designated cashier and closing reports in the system
  • Preparing and processing of documents for the accounting department


Requirements

  • Previous work experience as a Hotel Front Desk Agent, Receptionist or similar role in a 4-star or 5-star hospitality environment
  • Customer service attitude at a high level
  • Excellent communication and organizational skills
  • English verbally and written is necessary, additional languages (Italian, German, Spanish, French) are considered a plus
  • Degree in hotel management will be considered as a strong asset
  • Working hours shift rotation: 7.30am to 3.30pm, 3pm to 11.30pm, 9am to 5.30pm.

Offer

A salary of 15K gross per annum is being offered to the right candidate.

Your Consultant

Cheryl Vassallo
Recruitment Consultant

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