Loan Administration Specialist – German Speaking – Job No. 5163

Share

Introduction

An Opportunity for The Loan Administration Specialist who is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.

Organization

Our client is a well-established company within the financial services industry.

Function

  • Deliver a consistent and professional level of service at all times
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls
  • Provide customers with accurate information regarding the company’s products, services, payments
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank’s data base
  • Support additional costumer service requests
  • Promote a positive work environment
  • Performs other duties as assigned

Requirements

  • Minimum Secondary education;
  • Previous experience in similar role is preferred, but not a must;
  • Experience with customer database is a plus;
  • Candidate should be energetic, empathetic, and must have a positive attitude;
  • Team player with customer oriented mind-set;
  • Good communicator both verbally and written;
  • Able to read, write and speak fluent German;
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
  • Able to follow oral and written instruction and to identify exceptions;
  • Attention to detail, initiative and high standard of work;
  • Willingness to learn and grow

Offer

An attractive remuneration package

Your Consultant

Hind El Mostafi
Recruitment Consultant

Similar Jobs

The Maintenance Technician will perform preventive and corrective maintenance work on building services, plant, production equipment, installations and other general maintenance related duties.The ideal candidate must be an energetic and agile person with a can-do attitude towards work. The chosen candidate will be reporting to the Maintenance Executive and will be supporting the rest of the Maintenance team.
Due to expansion, we are seeking an organised individual with a positive and cheerful attitude, high levels of discretion with a team orientated philosophy and creative flair. The Administration Assistant will be responsible for the administrative support of Real Estate Associates, and will also act as a liaison between Clients, Associates, and the company’s Marketing Team.
Looking for Client Relations Manager who will be responsible to improve the customer touch points within the aftersales function, in line with the company’s larger customer experience goals.
Our client, a group of companies involved in software, digital technologies and marketing is seeking to recruit an Office Manager, who would be based in the office in Malta and will be responsible for taking care of the administrative and organizational tasks of the company. Knowledge of corporate structures would also be required for the position.