Norwegian Speaking Customer Support Team Leader

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Introduction

An excellent opportunity for a Norwegian Speaking Customer Support Team Leader at a well established financial services company in Malta.



Organization

A global financial institution that provides innovative payment solutions for clients world-wide.

Function

  • Supervising the operational support for customers’ service related activities
  • Supervising the processing of help desk support to Ferratum customers
  • Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
  • Developing, working with and updating customer data
  • Being in charge for support reporting operational area, including KPI’s reports
  • Providing specialised training for the new employees
  • Handling all policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
  • Constantly updating Customer Service manuals
  • Answering questions regarding the Company’s products and services
  • Customer relationship building
  • Providing superior customer service in a professional and friendly manner

Requirements

  • Excellent interpersonal skills
  • Previous experience in a similar role would be desired but not a must.
  • Positive and can-do attitude
  • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint)
  • Fluent in both English and Norwegian language oral and written. Additional languages will be a benefit.
  • Strong communication skills, both verbal and written
  • Team player and customer oriented

Offer

An attractive salary package of 28-30K Gross is being offered dependent on experience.

Your Consultant

Megan Noble
Recruitment Consultant

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