An excellent opportunity for a Norwegian Speaking Customer Support Team Leader at a well established financial services company in Malta.
A global financial institution that provides innovative payment solutions for clients world-wide.
- Supervising the operational support for customers’ service related activities
- Supervising the processing of help desk support to Ferratum customers
- Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
- Developing, working with and updating customer data
- Being in charge for support reporting operational area, including KPI’s reports
- Providing specialised training for the new employees
- Handling all policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
- Constantly updating Customer Service manuals
- Answering questions regarding the Company’s products and services
- Customer relationship building
- Providing superior customer service in a professional and friendly manner
- Excellent interpersonal skills
- Previous experience in a similar role would be desired but not a must.
- Positive and can-do attitude
- Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint)
- Fluent in both English and Norwegian language oral and written. Additional languages will be a benefit.
- Strong communication skills, both verbal and written
- Team player and customer oriented
An attractive salary package of 28-30K Gross is being offered dependent on experience.