Renewals Representative – Job no: 5645

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Introduction

Looking for an experienced Customer Service candidate with excellent English Language skills.

Organization

A global leader in cross-platform solutions, making it simple for customers to use and access the applications and files they need on any device or operating system.

Function

  • Contacting customers to renew product subscription & licenses before expiration date, whilst ensuring high retention rates
  • Identify risks to client success and aggressively/proactively engage the customer whenever there’s an identified retention issue
  • Meet measurable goals and sales quotas set on a quarterly basis
  • Monitor renewal pipeline reports and submit weekly forecasts
  • Maintain relationships with existing partners and end-customers
  • Ensure that customers derive maximum value from their investment product
  • Build quotes, negotiate pricing and ability to handle objections
  • Able to make 40 – 60 outbound calls on a daily basis
  • Work with channel partners and distributors to send our renewal quotations
  • Follow up with renewal quotations sent out with customer, as well as with channel partners and distributors with the intention to win customer business
  • Keep your pipeline up to date at all times with accurately logged info, follow ups, meetings, opportunity stage, close date and amount
  • Drive resolution of escalated account issues in coordination with Accounts, Technical Support, and other departments.
  • Any other administrative and sales duties as assigned

Requirements

  • Work experience should include a minimum of 2 years in a sales role or customer service role with experience in a B2B and channel environment
  • Fluent in written and verbal business level English
  • Fluency in other languages will be considered an asset
  • Excellent communication skills are required, both written and oral
  • Good time management and ability to work on their own at times
  • Excellent communication skills, with a can-do attitude
  • Working knowledge of Salesforce.com CRM web-based tool is a plus


Offer

An attractive remuneration package is being offered.

Your Consultant

Cheryl Vassallo
Senior Recruitment Consultant

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