Danish Speaking Responsible Gaming Analyst – Job No. 4999

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Introduction

We are seeking to recruit a Danish Speaking Responsible Gaming Analyst for one of our gaming clients, who will be responsible for the Danish market. the Danish speaking Responsible Gaming (RG) Analyst will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving the responsible gaming operation.

Organization

An established online modern casino with thousands of innovative games for all users.

Function

Duties include but are not limited to:

  • Analysing risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email and providing support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
  • Monitoring escalated player registrations to prevent and avoid underage gambling
  • Monitoring escalated self-excluded players to assess risk and refund eligible player
  • Monitoring and reviewing follow-up case reports on a daily, weekly and monthly basis
  • Escalating complex cases with recommendations to senior management to ensure player protection is safeguarded
  • Adopting a solution-focused approach to assist vulnerable players
  • Recommending changes and/or amendments to Responsible Gaming operational activities and processes
  • Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required

Requirements

  • A native or fluent Danish speaker who can also speak and write English fluently
  • You have a few years experience working in the field of Responsible Gaming
  • You are an empathic individual with an ability to listen effectively and understand others
  • You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
  • A team player with a positive mindset and a flexible approach
  • You are an analytical thinker with excellent attention to detail
  • A keen interest in the psychology of addiction, regulatory and compliance knowledge


Offer

An attractive salary will be offered to the right candidate.

Information

Francesca Buhagiar +356 2123 2224/5, 2557 2225 (direct)

Application

Francesca Buhagiar +356 2123 2224/5, 2557 2225 (direct)

Your Consultant

Francesca Buhagiar
Recruitment Consultant

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