The Customer Support Agent will be the first line Support for players wishing to contact the company with regards to various matters.
Our client is an entertainment provider that develops and builds games and platforms.
- Helping customers with all their enquiries in German and English via chat and email
- Clarifying Casino Terms and Conditions when it is needed
- Explaining how to use Casino games and services
- Assisting the customers with on-going marketing campaigns
- Supporting the VIP team on bonus requests
- Helping Payments and Fraud specialists in upholding the security of the company and preventing fraudulent activities
- Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
- Escalating and following up customer cases when needed
- Helping with translations if needed
- On-line experience in Support / Customer Services
- Experience in assisting the customers via email, phone and chat
- Fast typewriting
- Excellent written and verbal communication skills
- Clear thinking and problem solving
- Previous experience in iGaming or keen interest in sports or casino games
- Flexible and willing to work daily/evening shifts
- Native or fluent in German, fluent in English
- Fluency in other languages such as Spanish, Italian, Swedish, Norwegian, Finnish, Danish will be considered an asset
- Positive, constructive and professional attitude
- Able to manage confidential information
An attractive remuneration package is being offered to the right candidate.