German Speaking Customer Support Agent – Job no: 5191



The Customer Support Agent will be the first line Support for players wishing to contact the company with regards to various matters.


Our client is an entertainment provider that develops and builds games and platforms.


  • Helping customers with all their enquiries in German and English via chat and email
  • Clarifying Casino Terms and Conditions when it is needed
  • Explaining how to use Casino games and services
  • Assisting the customers with on-going marketing campaigns
  • Supporting the VIP team on bonus requests
  • Helping Payments and Fraud specialists in upholding the security of the company and preventing fraudulent activities
  • Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns
  • Escalating and following up customer cases when needed
  • Helping with translations if needed


  • On-line experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Fast typewriting
  • Excellent written and verbal communication skills
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • Flexible and willing to work daily/evening shifts
  • Native or fluent in German, fluent in English
  • Fluency in other languages such as Spanish, Italian, Swedish, Norwegian, Finnish, Danish will be considered an asset
  • Positive, constructive and professional attitude
  • Able to manage confidential information


An attractive remuneration package is being offered to the right candidate.

Your Consultant

Cheryl Vassallo
Recruitment Consultant

Similar Jobs

Reporting to the Head of Risk, Fraud & Payments the KYC Agent will have direct responsibility to ensure that all aspects of KYC are complied.
Reporting to the Head of Risk, Fraud & Payments, the Fraud & Payments Analyst will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.
We are looking for an Affiliate Manager to actively manage and take ownership of assigned affiliate accounts, whilst working to recruit new affiliates to the affiliate program. Ensuring a close relationship with affiliates and members of the affiliate team is vital as the affiliate program continues to grow.
This is an exciting role directly responsible for the operational aspects of the casino and defining the product strategy. You will be responsible for maximising the value of the product and the management of the website including products, CMS, games, reporting and analysis, as well as exploring new innovation partners and ideas to grow the business and achieve overall business KPIs.