Payments Relationship Manager – Job. 4733



Our well established client, an online gaming company is seeking a Payments Relationship Manager to join their Product & Technologies department.


Our client is a gaming company, offering the solutions for Operators and white labels.


Duties include but are not limited to:

  • Monitoring and reporting on customer activity and overall payment performance (success rates, decline reasons, chargebacks etc.)
  • Optimization- Increasing conversion rates by optimizing the design and functionality of the payment solutions
  • Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions, payment costs and more
  • Writing high level Business Requirement documents to build new products and support improvements of existing products
  • Managing all aspects of new product implementation, including feasibility, estimation,design, marketing and communication
  • Relationship management- Managing and maintaining ongoing communication with all our payment providers
  • Business development- Researching and reviewing competitor sites and continuously recommend improvements to our payment products so that we adopt highly innovative and cutting edge payment functionality
  • Proactively work with a wide range of departments including analysts, reconciliation, B2B, project and others
  • Being an active part of managing the payment strategy and roadmaps for a portfolio of partner payment products
  • Being familiar with reconciliation flow


  • Strong team player – positive work relationships
  • Passion for Results – Maintain high standards for the individual, team, and organizational accomplishment; tenaciously work to meet and exceed challenging goals; derive satisfaction from goal achievement and continuous improvement.
  • Communication Skills – English at a high level, including strong verbal expression
  • Proactive, demonstrating autonomy and accountability
  • Strong Analytical Skills – gather and analyze information skillfully from multiple sources to identify core issues; commit to an action plan after weighing alternative solutions against decision criteria; proactively and quickly make sense of complex issues; respond effectively to complex and ambiguous situations.
  • Strong business knowledge: Demonstrate a keen understanding of basic business operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth; draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.
  • Bachelor’s Degree in Computer Science or related field
  • At least 3 years of experience as a product payment manager, payments team member, analyst or relevant experience in an online company


An attractive salary package will be offered to the right candidate.

Your Consultant

Francesca Buhagiar
Recruitment Consultant

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