IT Operations Manager – Job no. 5614

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Introduction

Reporting to the Director of Technology and Business Processes, the IT Operations Manager will be responsible for implementing new operational services and improvements to the business. The IT Operations Manager will be responsible for all elements of IT infrastructure, support and solutions within the company.

Organization

Our client has today positioned itself as a leading one-stop-shop supplier for various forms of storage and logistic related equipment. . The company has today evolved into a dynamic team of dedicated individuals and collaborators who have collectively shaped up the company from its infancy more than twenty years ago. During these years the company has been entrusted with numerous major logistics projects and countless other minor installations; all of which were successfully handled and implemented by the company to the delight and expectations of its ever increasing list of satisfied clients.

Function

  • Performing and offering ‘hands on’ technical advice and solutions
  • Defining and maintaining routines for asset management, access management, IT operations, incident
  • management, and business continuity
  • Writing technical solution documentation and IT internal process & procedures
  • Production and maintenance of IT (internal and external) service catalogue
  • Creating “how-to” manuals on solutions to frequently asked questions, creating procedures to improve
  • workflow and other technical documentation (Knowledgebase)
  • Ensuring the risk assessment within the IT area is up to date and constantly monitored
  • Championing Information Security policies and best practices
  • Liaising with other stakeholders with regards to internal IT audits and system control
  • Being point of contact for 3rd party service and equipment providers (Vendor Management)
  • Ensure SLAs are met with all 3rd party service providers
  • Overseeing and manage the purchase, maintenance, upgrade and ad-hoc service requests for new and existing
  • hardware and software used internally within the company
  • Managing the monitoring of the IT infrastructure with 3rd Parties
  • Proactively proposing and introduce measures to ensure optimal performance and business continuity and
  • information security
  • Coordinating and respond to any kind of incidents within the IT area
  • Taking initiative, while aware of the accountability and leadership responsibility that comes with it
  • Managing IT staff by training, coaching, motivating, communicating job expectations and appraising their
  • performance
  • Reporting on the team relevant KPIs on a regular basis
  • Identifying problematic areas, making recommendations and implementing strategic solutions where directed

Requirements

  • 3+ years’ technical operations experience
  • Background with proven experience as a Systems Administrator, Network Administrator, or similar IT
  • infrastructure role
  • Working knowledge of Networking (LAN/WAN, DNS, DHCP, Firewalls, Security)
  • Working knowledge of Microsoft technologies, including Windows OS, Office 365 applications and Office 365 Security
  • Working knowledge of Microsoft Azure and general Cloud environments
  • Experience setting up and managing internal infrastructures
  • Experience working with 3rd party / outsourced service providers
  • Outgoing personality with strong communication and interpersonal skill
  • A genuine interest in supporting people and finding creative solutions
  • Capable of resolving critical software and hardware issues in a time sensitive manner
  • Experienced communicating with all employees up to Director level
  • Experience managing small support teams
  • Excellent Organisational and Leadership Abilities
  • Must be Fluent in English

Offer

A competitive salary package will be offered to the right candidate.

A possibility to grow inside the company.

Application

Evelina Pileckaite: [email protected]

Your Consultant

Evelina Pileckaite
Recruitment Consultant

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