IT Support Officer – Job. 4857

Share

Introduction

An opportunity for an IT Support Officer who ill report to the IT Support Team Leader, and will act as the first point of contact for all technical day-to-day support, operations, monitoring and control spanning across all IT services offered within the group. The selected candidate will form part of a team acting as the primary contact between business users and IT, and will play a strategic role in delivering a user service level that matches the business requirements and expectations, and will be required to work on a shift basis.

Organization

Our client is an established bank offering a selection of savings and investment schemes whilst also including wealth management.

Function

  • Supporting the Banks IT services, providing application support, performing user maintenance and taking responsibility and ownership of logged service requests and user incidents, while ensuring a timely resolution according to the teams set Service Level Agreements
  • Monitoring and working to drive down incident levels related to user problems, recurring problems, onboarding of new users and managing of workstation setups
  • Actively participating in improving the usability and reliability of the groups IT services and following the appropriate knowledge management tools and practices in order to provide a more effective and efficient service to users, while contributing to their up-keeping
  • Ensuring that best practices and IT processes are followed, and when necessary, assisting the Team Leader in standardising and continually improving such processes
  • Monitoring all strategic IT services and systems through relevant tools, performing routine maintenance and assisting in the generation of management and performance reports
  • Assisting the Team Leader in identifying and implementing improvements to the teams incident logging system in order to provide a more effective and efficient service to end users
  • Ensuring that an inventory of all user related equipment, software and software licenses is properly and adequately maintained, and ensuring timely execution of workstation hardware and software upgrades
  • Participating in the extended support duty roster coverage and assisting the Team Leader in monitoring, measuring and evaluating the KPIs accordingly

Requirements

  • A minimum of 1 year experience working within an IT Support team
  • Advanced diploma in Information Technology or a higher qualification, or equivalent technical knowledge and experience
  • A good understanding of ITIL
  • Excellent technical troubleshooting skills

Offer

An attractive remuneration package commensurate with skills set and experience will be offered to the selected candidate.

Information

Applications from non-EU citizens will not be acknowledged/considered.

Your Consultant

Hind El Mostafi
Recruitment Consultant

Similar Jobs

An opportunity for a QA Tester with experience in testing mobile games, who is looking for a career progression within the new mobile gaming company.
An opportunity for a Mobile App Developer who will have the opportunity to drive development of cutting edge software applications that will be used across our various banking and investment platforms with specific emphasis on developing our mobile platforms.
An opportunity for an IT Support Officer whose main responsibilities will be to support the staff in the daily running of the IT section. Half days during the summer and there is also the possibility of having flexible working hours.
An opportunity for a BI Developer who will report to the Reporting and Analytics Manager, and work closely with other departments, supporting the development of dashboards and pixel-perfect reports using QlikView, NPrinting, and MicroStrategy.