Service Desk Agent – Job no. 5006

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Introduction

An opportunity has come up for a Service Desk Agent who will be to supporting internal clients in the day to day running of the IT department.

Organization

Our client provides a professional solution to on-line trading companies.

Function

  • Act as a front line of support to end users (employees)
  • Taking Care of internal and external client requests
  • Updating and creating profiles in active directory
  • Ensure work is carried out within agreed SLA’s and in line with procedures and guidelines
  • Document technical issues and solutions for future requirements
  • Installing, diagnosing, repairing, maintaining and upgrading hardware and equipment

Requirements

  • Knowledge of Windows 10
  • Knowledge of Office 365
  • Basic knowledge of AD (users and groups creation)
  • Basic networking knowledge
  • Excellent attitude to service colleagues and guests.
  • Basic knowledge of ServiceNow ticketing system
  • Basic knowledge of VOIP
  • Basic knowledge of Powershell

Information

Attractive remuneration package

Your Consultant

Hind El Mostafi
Recruitment Consultant

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