Technical Support Office – Job no. 5085

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Introduction

An opportunity for a Technical Support Officer to form part of the IT Infrastructure department that oversees the company’s IT network, servers and security systems whilst ensuring business continuity is maintained.

Organization

Our client is a long-established and successful international financial advisory group. The company consists of a solid network of experienced professionals, which are the backbone of this company, allowing them to provide nothing short of the high-quality, and trustworthy financial advice.

Function

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with staff and other professionals, such as software developers;
  • Testing and evaluating new technology.

Requirements

  • Minimum level of education is diploma level, preferably in a related field such as MCAST-BTEC Diploma in IT or its equivalent
  • 1 years’ work experience in technical support

Offer

Applications from non-EU candidates will not be considered, and foreign candidates must already be residing in Malta prior to applying.

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