Affiliate Support Specialist

Location Malta
Discipline: Technology
Job type: Full-time
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15940
Published: 12 months ago
Our client is currently on the lookout for an Affiliate Support Specialist who will have an avid interest in technology particularly in affiliate software, data analytics and support. The ideal candidate will strengthen further the client's operations within the Malta base.

Description:
  • Manage affiliate software: maintain banners, pages, deals, templates, and reports
  • Oversee affiliate website: curate banners, publish content and ensure a seamless user experience
  • Coordinate technical integrations for timely completion
  • Provide technical assistance, tools, and reporting support to acquisition team
  • Troubleshoot and escalate team members' technical issues as needed
  • Facilitate setups and orientation for partner integration
  • Liaise with platform support teams to resolve issues and track ticket progress
  • Implement standardised processes for streamlined operations and collaboration
  • Manage new member onboarding: set up accounts and provide tool/system training.

Requirements:
  • 2 years experience in web application support and implementation
  • iGaming industry experience is considered an asset
  • Great communicator
  • Strong analytical and problem-solving skills
  • Experience with software and technical systems
  • Possesses strong written and verbal communication skills
  • Data analysis and identification of trends/patterns
  • Ability to quickly learn new technologies and transfer knowledge to others in formal and informal contexts
  • Self-motivated and able to work independently
  • Able to work as part of a team and on own initiative
  • Be proactive and motivate others when necessary
  • Fluent in English
  • Positive and enthusiastic ‘can do –attitude’
  • Able to work independently but also a team player