After Sales Systems Consultant

Location Malta
Discipline: Technology, Data Analytics & BI, Customer Service & Support
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15475
Published: 16 days ago
Our client, a leading organization offering the most comprehensive, cost-effective and innovative business software solutions is currently on the lookout for an After Sales Consultant to join the current Support team. The ideal candidate will provide client support in a timely manner (via telephone or remotely), ensure quality standards are adhered to and act as main contact with the client to ensure client satisfaction always.

  • Provide Consultancy and Support to clients using EYESEL Business Suite and other applications.
  • Form part of the after-sales team and liaise with other teams as required.
  • Documentation of client support issues and status tracking.
  • Troubleshooting issues at clients and querying the data before escalating the problem.
  • Report writing (mainly using Crystal Reports).
  • Testing of applications & training of users.
  • Ensure that all client works, and issues are logged in a ticket (all correspondence is in ticket) time is inputted and closed when ready.
  • Timely inputting of timesheets.
  • Adherence to the company code of conduct.
  • System upgrades at clients, data conversions and documentation of applications.
  • Report to Directors or whomever they delegate in their stead.
  • Contribute to internal process improvements.
  • Ensure day to day processes follow ISO procedures as set in QMS manual.
  • Communicate client feedback to team leader and management.
  • Contribute to knowledge sharing amongst other team members.
  • Other duties which from time to time the Company may introduce.
  • An IT related qualification or experience in a similar position will be considered an asset.
  • Have at least 2-3 years’ experience in the industry performing a similar role.
  • Company business processes.
  • Accounting fundamentals:
o    An idea of the double-entry system; debit and credit.
o    Record keeping – sale of a service, sale of a tangible product, tax, returns, purchases.
o    Profit and loss, trial balance, vat return, bank reconciliation.
  • Query SQL databases:
o    Database knowledge.
o    Normalization.
o    Indexes and constraints.
o    Referential Integrity.
o    SQL profiling tools.
o    Selects, joins, updates, deletes, backups, restores, sub-queries.
o    Database languages such as MSSQL, MYSQL.
  • Report writing.
o    Basic use of reporting software such as SSRS or Crystal Reporting.
  • On the job training would be provided as and when required. Training may be carried out internally, locally, or overseas. Ongoing training and a structured appraisal system ensure people can grow professionally.