Application Support Specialist

Location Malta
Discipline: Technology, IT Infrastructure
Job type: Full-time
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 16248
Published: 16 days ago
Our client, a leading banking institution, is currently on the lookout for an Application Support Officer who will form part of the ICT Department and will be responsible for installing, troubleshooting, testing and providing support on the client’s applications.

Description:
  • Responsible for various application server setups, maintenance and troubleshooting
  • Responsible of Applications’ end of day process
  • Responsible of Applications’ user profile creation and review
  • Coordinating application and mobile applications deployments with suppliers
  • Building test cases and performing testing on different application systems
  • Supporting roll-outs of new applications and mobile applications
  • Identify recurring application issues and ensuring a permanent solution
  • Communicating with end users, providing end user support and education
  • Prioritising and managing multiple open cases at one time
  • Documenting new setups and procedures
  • Undergoing staff training as required by the bank
  • Responsible for application server failovers even during out of office hours
  • Supporting the Infrastructure Team during certain out of office hours

Requirements:
  • Bachelor's degree/ Diploma in IT or IT certifications
  • A minimum one year’s experience in a similar role
  • Experience in application testing and building test cases
  • A strong command of the English language
  • Experience in SWIFT client setups and support would be preferred
  • Experience in a Financial institution would be preferred
  • Are positive and respectful towards customers and colleagues alike
  • Good trouble shooting, capable of analysing a problem and finding a long-term working solution
  • Excellent time management, task planning and prioritising
  • Scripting in SQL would be considered an asset
  • Knowledge of Therefore, JIRA or Zendesk administration would be considered an asset
  • Strong analytical skills and excellent verbal and written communication skills
  • Work with trust and integrity, having a good understanding of best practices and procedures to ensure the organisation’s data is protected
  • Want to grow on a personal level and to help the Bank achieve growth as well
  • Stay up to date with ICT technology developments and share any new knowledge with the team
  • Be a team player