Our client is a major group incorporating various companies operating in different sectors.
Our client is looking for an Application Support Specialist to join its IT team and be responsible for installing, testing and providing support to the company’s applications across all business units.
Description:- Supporting new applications while identifying recurring issues and ensure a permanent solution
- Communicating with end users while providing end user support and training
- Prioritizing and managing multiple open cases
- Document existing and new setups, workflows and procedures
- Liaising with vendors to install and test new releases
- Troubleshooting basic to complex issues as reported by end users
- Demonstrates initiative and proven follow through skills
- Managing workload and prioritize to accomplish tasks within agreed time-frames
- Analyzing existing data and metrics to determine trends and performance
- At least 1 years of experience in a similar role
- Experience with SQL scripting and Server Reporting Services (SSRS)
- Knowledge of object-oriented and test-driven development concepts
- Strong interpersonal and communication skills
- Working knowledge of Jira
- Experience with Prince2 methodologies & Therefore Document Management System is a plus