Assistant Hotel Manager

Location Malta
Discipline: Operations, Project Management & Business Analysis
Job type: Full-time
Contact name: Simon Pace

Contact email: [email protected]
Job ref: 16007
Published: about 2 months ago

As an Assistant Hotel Manager, you will play a vital role in supporting the Hotel Manager in the day-to-day operations and contribute to the overall success of our property.


  • Collaborate with the Hotel Manager to oversee daily operations, ensuring adherence to hotel policies and established procedures.
  • Delegate responsibilities to Heads of Departments and monitor their performance to maintain operational excellence.
  • Monitor and manage guest feedback on platforms such as TripAdvisor and OTA sites, striving to maintain a minimum rating of 9.0.
  • Establish targets, KPIs, schedules, policies, and procedures to enhance efficiency and guest satisfaction.
  • Foster a two-way communication environment, promoting teamwork and motivation among staff.
  • Uphold health and safety regulations to provide a secure environment for guests and employees.
  • Provide regular reports on sales results, productivity, and operational updates to the management team.
  • Lead operations meetings and daily briefings with HODs in the absence of the Hotel Manager.
  • Ensure strict adherence to hotel operating controls, SOPs, policies, procedures, and service standards.
  • Cultivate owner loyalty through effective communication, expectation management, and achieving solid business results.
  • Support the Hotel Manager in key property matters, including ongoing projects, customer service, and refurbishment initiatives.
  • Develop managers, supervisors, and high-potential employees through comprehensive development plans.
  • Proven experience in food and beverage management within high-volume and multi-outlet establishments.
  • Excellent communication and active listening skills.
  • Ability to thrive in a high-pressure environment.
  • Strong organizational, prioritization, and problem-solving abilities, with meticulous attention to detail.
  • A mature, courteous, and cooperative team player with exceptional human relations skills.
  • Flexibility to work varying hours, including weekends, evenings, and holidays.
  • Proficiency in various computer software programs (MS Office, restaurant management software, POS systems).
  • Skilled in problem identification and efficient resolution.
  • Effective communication and leadership skills.
  • Up-to-date knowledge of hospitality trends and best practices.
  • Capability to manage personnel and achieve financial targets.
  • Guest-oriented and committed to delivering exceptional service.
For more info email [email protected] or WhatsApp 9905 8967