Business Systems Analyst

Location Malta
Discipline: Technology
Contact name: Nadine Caruana

Contact email: [email protected]
Job ref: 15748
Published: about 1 month ago
Our client is currently looking for a Business Systems Analyst. To excel in this position, you should be an experienced professional with in-depth knowledge of business processes and business system analysis techniques.

  • Carries out analysis and interpretation of client requirements  in the light of the existing software systems developed by client
  • Performs gap analysis of new requirements against existing functionality
  • Creates detailed use cases
  • Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs
  • Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards
  • Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements
  • Document high level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria
  • Participate in the review of the detailed test cases with QA team to ensure it meets client requirements     
  • Creates viable specifications which lead to applicable acceptance criteria and High Level Test Cases emerging from client requirements
  • Provides Knowledge Transfer sessions
  • Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards
  • Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications
  • Delivers release to clients and provide support during implementation
  • Participates in onsite support or training as per clients’ request
  • Works closely with clients and colleagues to facilitate migration of data to/from the software systems developed by client
  • Provides 2nd line support for clients and client support team’s in line with applicable SLAs
  • Participates in the 24x7 shift to provide client 2nd line support when necessary 
  • Liaises with Quality Assurance Team to perform audits and recommend corrective action were necessary and to monitor corrective actions
  • Maintains status reports for all tasks on a regular basis
  • Establishes a good working relationship with customers and other peers
  • Performs any other duties that may be assigned from time to time

  • Advanced diploma in ICT / Bachelor of Science in Business Analytics or Software Development / Bachelor's Degree in Computer Science / Degree in Business with IT 
  • Extensive experience in business requirements gathering, business requirements definition, and system configuration and design
  • Minimum 4 years of work experience in a similar role
  • Exhibit strong documentation skills
  • Must be proficient in SQL Language
  • Must be able to facilitate remote and face to face client meetings
  • Must have strong written and oral communication skills
  • Preferably should have a good knowledge of the payments industry
  • Preferably have knowledge of user stories or use cases