Description:
- Perform daily Core Business Systems operations (including but not limited to the client's end of day process during evening and Saturday schedules)
- Provide general IT support in a timely manner
- Support other IT team members throughout their on-going analysis of helpdesk requests, with the aim of introducing efficiencies and fine-tuning processes
- Maintain and support the client's ATM network
- Maintain and support the client's Payment Gateway system
- Provide on-site support to several remote sites where necessary
- Perform needed backups, restore operations, and other disaster recovery operations
- Perform routine checks on the various systems and maintain the appropriate records of the mentioned checks
- Share technical knowledge and ways of resolution with other team members
- Educate business end users on how to make effective use of their technological tools, to speed up problem resolution, whilst keeping abreast with new technology advancements
- Have an MCAST or University Degree in a related ICT area of specialisation
- Ideally have work experience in an IT Core Systems role or function
- Familiar with Relational Database Management Systems, ideally with a recent version of Microsoft SQL Server or ORACLE including some basic database administration;
- Familiar with database reporting, ideally with Microsoft Server Reporting Services;
- Have a good command of the SQL scripting language and have knowledge of PowerShell tool
- Flexible and willing to learn banking processes and systems
- Basic understanding of the banking sector
- Have the ability to think logically and to communicate effectively by possessing excellent listening skills and interact confidently with internal customers;
- Be a team player and demonstrate good problem-solving skills
- Ideally have strong knowledge on Windows systems, TSQL, SSIS and SSRS. Experience on IBM systems will also be considered as an asset