Customer Due Diligence Analyst

Location Malta
Discipline: Compliance, Regulatory
Job type: Full-time
Contact name: Besart Kondi

Contact email: [email protected]
Job ref: 15994
Published: 9 months ago
We are representing our client who is in search of a Customer Due Diligence Analyst
The Analyst – Customer Review Unit will be responsible for conducting detailed Customer Due Diligence (CDD) reviews. The Analyst will be responsible to perform Customer Risk Assessments (CRA) together with ongoing client monitoring.  The Analyst will collect documentation and information required for the completion of the CDD profile throughout the entirety of the customer lifecycle, CDD trigger events and periodic reviews, payment screening and automated transaction monitoring investigations.  

•    To carry out Ongoing Monitoring and Trigger Reviews of Customers using the risk-based approach as established in the Bank’s Policies and Procedures, Customer Acceptance Policy and Customer Due Diligence Principles;
•    Managing existing client CDD and CRA processes by analysing documentation collected, collate all information arising from investigations and record all findings accordingly in the defined SLAs, ensuring any risks to the timescales are escalated to the Head of Unit;
•    Liaising with the client and actively participate in gathering detailed client information and supporting documentation required to complete the CDD profile and CRA reviews;   
•    Analyse client transaction behaviour and correlate with the source of funds and source of wealth information and documentation collected from the customer and other sources, furthermore if suspicious of ML/FT arise, then escalate and raise STR accordingly;
•    Ensure that any data input is dealt with in a timely manner and in the correct and consistent format;
•    Conduct on-site and off-site client reviews keeping record thereof;
•    Demonstrate team spirit by completing standard office tasks and other duties such as liaising with colleagues and clients to ensure that the Bank's obligations are met whilst maintaining the highest standard of excellence in customer service;
•    Ensure Sanctions Screening, KYC and PEP’s are fully investigated in line with regulatory requirements and the Bank’s policies and guidelines;
•    Strictly follow procedures, actively contribute to process improvements and work closely with MO Manger to ensure the standards, workflows are respected and that potential risks are properly mitigated.
•    Proactively conduct payment analysis of transactions to link unidentified transactions and accounts to known fraudulent activity by investigating suspicious alerts with proper analysis and follow up.

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach. The candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.


•    Internal and external stakeholder management experience;
•    Excellent verbal, formal written communication, and social skills;
•    Project management skills and be objective oriented;
•    Strong Data Analytics and Data Management;
•    Excellent planning, organisation, and time management abilities;
•    Ability to be flexible, manage priorities whilst remaining calm under pressure;   
•    A positive ‘can do’ attitude and an ability to take ownership of tasks through to completion;
•    Drive and resilience;
•    Ability to work collaboratively and independently when required;
•    Ability to have difficult conversations;
•    Conflict management skills; and Attention to detail.
•    Minimum 1 years’ experience within CDD/KYC/AML in Banking or Financial Services.
•    Recognised Anti Money Laundering, Compliance or Financial Crime Qualification will be preferred.
•    Degree in Banking and Finance, Financial Services or related area will be considered an asset.
•    Proficiency in MS Excel.
•    Ability to analyse, interpret and execute procedures.