Desktop Support Executive

Location Malta
Discipline: Technology, IT Infrastructure
Contact name: Samrudhi Manghate

Contact email: [email protected]
Job ref: 15512
Published: 8 months ago

Our client is currently on the lookout for a Desktop Support Executive to join the Enterprise Solutions team.

Description:

  • Responding to requests from the Clients, via phone, email and onsite
  • Logging calls in support system according to ITIL practices
  • Inspect, troubleshoot and repair of IT products, networks, software and cloud solutions
  • Installation of operating systems such as Microsoft Windows, iOS, Mac os
  • Provide remote and onsite support to customers
  • Responsible for troubleshooting and resolution of computer and mobile device hardware & software issues, telephony, printers and networking
  • Willing and able to work overtime, weekend and after hours along with an on call rotation.

Required Skills:

  • Detail oriented individual with a strong drive to achieve work success
  • The ability to work on his/her own initiative and also as part of a team
  • Friendly, outgoing and flexible attitude
  • Expert knowledge of computer applications (Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Mac OS, Visio)
  • Knowledge of remote imaging tools (SCCM & MDT)
  • Good products knowledge and in-depth view of future technologies
  • Good knowledge for troubleshooting and repairing IT products including (desktops, laptops, tablets and smartphones)
  • Good knowledge of Office 365, Microsoft technologies and ITIL
  • Experienced in wireless, LAN, VPN, DSL
  • Excellent verbal and written communication skills in English
  • Customer oriented with good interpersonal skills;
  • A highly organized and proactive individual.