Finance Operations Manager - Payments

Location Malta
Discipline: Finance, Risk & Operations
Job type: Full-time
Contact name: Simon Pace

Contact email: [email protected]
Job ref: 15980
Published: 11 months ago
Chosen candidate will be responsible for managing the group operations support function to ensure internal & external clients’ operational needs are addressed appropriately in a timely manner and in accordance with the instructions issued by the line manager and other senior managers within the business. 

Responsibilities:
  • Ensure operational issues detected and raised  are addressed appropriately and in a timely manner.
  • Handle escalated issues and follow-up with internal/external stakeholders in pursuit of a resolution.
  • Coordinate and work with internal and external stakeholders to remediate identified operational issues effectively including scoping of future required work.
  • Identify gaps, build solutions, and monitor such solutions in the form of established internal processes and controls to ensure SLAs are met and anomalies are detected effectively.
  • Monitor scheme data integrity programs to ensure compliance and address issues with relevant internal or external parties.
  • Monitor PMs acceptance rates and other metrics to proactively detect anomalies and address issues accordingly.
  • Review, record, and action applicable scheme bulletins and/or processors notifications to ensure it is addressed appropriately 
  • Manage vendor relationships (service providers, processors and scheme) in pursuit of providing effective resolutions, customer value and on building such relationships.
  • Manage the group Business Continuity Plan with the support of the Risk Team.
  • Identify, build, and monitor appropriate key performance indicators and deliver performance reports.
  • Coordinate periodic audits with the support of the Risk Team and Internal Auditors.
Key skills, Knowledge, Experience
  • Good knowledge of the fintech industry and on how card scheme and payment processing work.
  • Experience of working in an agile regulated environment.
  • Excellent verbal, written, and interpersonal communication skills with the ability to communicate well with all levels of employees: management, team members, and external partners.
  • A self-starter lead who takes responsibility for quality of results and requires minimal supervision.
  • Strong commitment to compliance with applicable law, policies, and procedures.
  • Problem solving skills and demonstrated initiative in identifying areas of opportunity and following issues through to resolution with a strong analytical eye towards attention to details.
For more information email [email protected] or WhatsApp 9905 8967