Description:
- Support the Head of IT in the implementation of the IT Strategy
- Define and implement the infrastructure roadmap
- Develop and implement IT policies and procedures to ensure the smooth running of the IT Operations
- Oversee the design, development, implementation, and maintenance of the infrastructure, including networks, servers, databases, and data centers
- Develop and manage the bank' s disaster recovery and support business continuity plans
- Manage the assigned budget for IT operations and infrastructure, ensuring cost-effectiveness and efficiency
- Manage the Service Delivery function through an effective and efficient provision of first line of support to Business users
- Ensure compliance with all regulatory and legal requirements related to IT operations and infrastructure
- Collaborate with other departments, including InfoSec, Risk, Compliance, and Business Units, to ensure the effective functioning of the Bank as a whole
- Lead a team of IT operations and infrastructure professionals, providing guidance and support to ensure their success
- Participate and contribute to the IT Governance structure
Requirements:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in IT operations and infrastructure management in the banking or financial services industry
- Strong leadership and management skills, with the ability to effectively manage a team of professionals
- Demonstrated ability to develop and implement IT policies and procedures that improve efficiency and effectiveness
- Strong understanding of technology infrastructure, including networks, servers, databases, and data centers/cloud
- Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders
- Strong problem-solving skills, with the ability to identify and address IT issues in a timely manner
- Ability to work collaboratively with other departments and stakeholders to achieve common goals
- Experience with project management and implementation of new systems and infrastructure
- Knowledge of banking operations, including the regulatory environment and compliance requirements would be a plus
- Technical proficiency on Microsoft 365 Platform is desirable
- Demonstrated experience as an Agile Practitioner, working with agile methodologies such as Scrum, Kanban, or Lean are highly desirable.
- Experience in agile project management tools such as JIRA.
- Experience in design, deploy and manage Azure infrastructure with relevant certification are highly desirable.