IT Help Desk Support Officer

Location Malta
Discipline: Technology, Customer Service & Support
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15810
Published: over 1 year ago

Our Client  is seeking to recruit a full time IT Help Desk Support Officer. He/She will provide basic IT desktop support level support, installation of desktop operating systems and troubleshooting. First-line support, installations, maintenance and troubleshooting of computer hardware, software, network, and peripherals.

Main Duties and Responsibilities

  • Providing support for hardware, software, network, telephony and peripherals.
  • Supporting remote clients either on site or via remote connection
  • Ensuring that all PCs are installed with the latest anti-virus signatures and security patches.
  • Conducting one to one user training where necessary.
  • Contacting vendors regarding equipment and supply purchases.
  • Researching current technical trends.
  • Assisting in planning and being involved in projects.

Requirements :

  • Have an understanding of software and hardware solutions;
  • Have strong organisational skills;
  • Have attention to detail;
  • Be mature and have a smart appearance;
  • Be outgoing and motivated;
  • Be able to work on own initiative and under pressure;
  • Be an effective team member.
  • All personal details will be treated in strict confidence.