Description:
- Manage and support the organisation's WLAN and LANs, as well as, other communication links such as MPLS links and site-to-site connections
- Manage and support the client's local data-centres, both Production and DR, as well as administer other cloud-based environments - This comprises all the datacentre hardware including; routers, switches, servers and other hardware appliances; including telecommunications hardware, which provide critical services to the core business of the organisation
- Manage and support the organisation's data\server backup and replication strategies, as well as, support the IT team on the BCP strategy in the infrastructure area
- Manage and support the client's telecommunications infrastructure and liaise with external providers to escalate support issues
- Support remotely IT infrastructure related issues, both locally and internationally, through our support ticketing system, by providing 2nd and 3rd level technical support and thus strengthening the IT support team. Such includes liaising with external suppliers on escalated issues, which cannot be resolved internally
- Manage vendor relations in the infrastructure area to validate that SLAs are met and adhered to
- Perform regular on-site visits of the organisation's data-centres, reporting any critical issues; and
- Create and maintain comprehensive IT infrastructure documentation
Requirements:
- Hold an IT degree, specializing in IT Infrastructure\Engineering with a combination of Networking and\or other certifications in the field of IT Infrastructure or Networking (CCNA\CCNP) or other Microsoft certifications (MCSA\MCSE)
- Have a minimum of 5 years working experience in the IT Infrastructure\IT Security field, with a minimum of 1-year experience as a team leader with strong IT Infrastructure systems implementation and maintenance skills (hardware and software installation skills, server rack mounting, maintenance and troubleshooting of IT hardware and systems software in an IT Operations environment)
- Have strong analytical and excellent verbal and written communication skills
- Have a strong command of the English language;
- Be a great team-player, with a problem-solving aptitude, the ability to work independently and conclude projects within established time-frames and budget and
- Be able to support the team on infrastructure related issues outside of normal office hours when requested.