Description:
- Analyzing the company's information systems security (hardware and software)
- Planning and performing routine monitoring of systems with an aim to continually improving the company's systems security
- Performing daily Core Business Systems operations including but not limited to the company's end of day process, during evening and Saturday schedules
- Providing general IT support within established times for all desktop systems (hardware & software) and supporting other IT teams in their on-going analysis of help-desk requests aiming to introduce efficiencies and fine-tuning processes
- Performing daily infrastructure operations by maintaining hardware, operating and ensuring that business software systems are in good operational order
- Supporting operations in the company's Data Centres in line with maintenance and security requirements
- Supporting the administration of the company's network & systems, including but not limited to the creation, maintenance and removal of user accounts, user access rights, etc.
- Providing on-site support to several remote sites
- Performing the necessary backups and restoring operations and other disaster recovery operations, routine checks on the various systems (networks, hardware and software) and maintaining appropriate records of such checks
- Sharing technical knowledge and ways of resolution with other team members
- Supporting and developing data requests
- Educating business end users on how to make effective use of technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology
Requirements:
- Have an MCAST/University Degree in a related ICT area of specialization
- Ideally have some working experience in an IT support role/function
- Familiar with Relational Database Management Systems, ideally with a later version of Microsoft SQL Server or ORACLE (including some basic database administration)
- Familiar with database reporting, ideally with Microsoft Server Reporting Services
- Good command of the SQL scripting language;
- A flair for database and/or software development using TSQL/PL-SQL
- Flexible and willing to learn banking processes and systems
- Ideally have a basic understanding of the banking sector
- Have the ability to think logically and to communicate effectively and clearly with excellent listening skills and ability to interact confidently with internal customers
- Have the ability to work well in a team with an avid attention to detail and ability to demonstrate good problem-solving skills.