Description:
- Assisting in installing, inspecting and maintaining computers systems, IT infrastructure and Network systems as required and in accordance with the company's IT policies and procedures
- Responding to Level 1 support requests
- Performing daily system monitoring of servers and storage solutions and responsible for managing backups and tape rotation
- Assisting in managing and maintaining windows and mail user accounts
- Assisting in the analysis, evaluation, purchasing and implementation of IT hardware and software
- Provide support of all the organization's applications;
- Maintenance of the organization's website and updating incident and service request logs
- Providing basic training to end-users when necessary
- Provide assistance for the implementation of Business Continuity and Recovery Plans
- ICT related administrative duties that include filing, record keeping and report writing
- Receiving training on new technologies and training related to future technical assignments
- Performing any other duties related to ICT as may be assigned by the Line Manager.
- Diploma in Computer Science (MQF Level 4) or better (duly certified by the Malta Qualifications Recognition Information Centre (MQRIC), or a widely recognized professional qualification at a comparable level)
- Have at least 1 year experience in a similar role
- Be fluent in both English and Maltese languages
- Have excellent understanding of the organization’s goals and objectives
- Have a good understanding of Network fundamentals and Information Security Standards
- Have experience managing Microsoft Active Directory and Windows Servers
- Have excellent written, oral, and interpersonal communication skills
- Have proven analytical and creative problem-solving abilities and strong customer service orientation
- Have some experience with ITIL based help desk software
- Be able to communicate ideas in both technical and user-friendly language
- Be highly self-motivated with keen attention to detail and able to prioritize and execute tasks in a high-pressure environment
- Accustomed to work in a team-oriented, collaborative environment.