IT Support Assistant

Location Malta
Discipline: Technology, IT Infrastructure
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15119
Published: about 1 month ago
The IT Assistant will join our client's Network and Security Team which is part of the Technology and Information Security Section .

  • Assisting in installing, inspecting and maintaining computers systems, IT infrastructure and Network systems as required and in accordance with the company's IT policies and procedures 
  • Responding to Level 1 support requests
  • Performing daily system monitoring of servers and storage solutions and responsible for managing backups and tape rotation
  • Assisting in managing and maintaining windows and mail user accounts
  • Assisting in the analysis, evaluation, purchasing and implementation of IT hardware and software
  • Provide support of all the organization's applications;
  • Maintenance of the organization's website and updating incident and service request logs
  • Providing basic training to end-users when necessary
  • Provide assistance for the implementation of Business Continuity and Recovery Plans
  • ICT related administrative duties that include filing, record keeping and report writing
  • Receiving training on new technologies and training related to future technical assignments
  • Performing any other duties related to ICT as may be assigned by the Line Manager.
  • Diploma in Computer Science (MQF Level 4) or better (duly certified by the Malta Qualifications Recognition Information Centre (MQRIC), or a widely recognized professional qualification at a comparable level)
  • Have at least 1 year experience in a similar role
  • Be fluent in both English and Maltese languages
  • Have excellent understanding of the organization’s goals and objectives
  • Have a good understanding of Network fundamentals and Information Security Standards
  • Have experience managing Microsoft Active Directory and Windows Servers
  • Have excellent written, oral, and interpersonal communication skills
  • Have proven analytical and creative problem-solving abilities and strong customer service orientation
  • Have some experience with ITIL based help desk software
  • Be able to communicate ideas in both technical and user-friendly language
  • Be highly self-motivated with keen attention to detail and able to prioritize and execute tasks in a high-pressure environment
  • Accustomed to work in a team-oriented, collaborative environment.