The chosen candidate will be performing the following main duties amongst others:
- Providing service and customer support as representative of Newtech Servicing Centre
- Managing on/off -site installations, repairs, maintenance, deployments, commissioning, and testing tasks;
- Diagnosing errors or technical problems and determining proper solutions;
- Communicating with customers, vendors, and handling service centre cycle/processes;
- Providing professional technical servicing for all Vendors represented by Newtech, including but not limited to Lenovo, Acer, Razer, MSI, APC, Microsoft, etc;
- Inspecting, troubleshooting and repairing IT products;
- Installing Operating Systems such as Microsoft Windows, Mac OS, iOS, Android, Linux amongst others;
- Communicating with customers providing repair progress and / or updates;
- Upkeeping and organising of the service centre area overall;
- Performing any other reasonable duties as required.
The ideal candidate must possess:
- A minimum of two years’ experience as an IT Technician or a similar role;
- Qualification in Electronics / IT (MQF Level 5 or more);
- Experience in troubleshooting and repairing IT products including (Desktops, Laptops, Tablets, smartphones and more);
- Excellent verbal and written communication skills in both English and Maltese;
- Customer oriented with good interpersonal skills;
- Good organizational skills;
- The ability to work on his/her own initiative and as part of a team;
- An eye for detail with a strong drive to achieve work success;
- Good knowledge of the company’s products and in-depth view of upcoming technologies