Responsibilities:
- Manage the day to day operations of the Company’s operations aligning tasks to the current and future priorities as required
- Analyse data to identify opportunities for improvement and tackle inefficiencies
- Lead and productively motivate the subordinates to ensure all departmental service levels and objectives are achieved
- Make short and medium term plans for the company’s operations
- Ensure all work is distributed through the correct channels on a daily basis
- Maintain an open communication channel and an optimal working relationship with all stakeholders
- Liaise with HR on the recruitment requirements, conducting interviews and informal discussion where appropriate.
- Report any issues and updates to the General Manager
- To undertake any other duty or responsibility that may be allocated by the General Manager.
- Proven management experience within a fast-paced service environment.
- Working knowledge of Contact Centre procedures would be an advantage.
- Good numerical skills and computer literate.
- Excellent written and verbal communication skills
- Ability to interact with all levels of seniority, both internal & external.