Duties include:
- Responsible for the day-to-day management of the player support and responsible gaming
- Assist with the development of responsible gaming policies and procedures.
- Assessing the implementation of responsible gaming policies and procedures
- Drive awareness campaigns on Responsible Gaming by conducting awareness programmes and training
- Conduct research and stay current with trends in Responsible Gaming.
- Supervise the Customer Support Unit whilst ensuring that player complaints are addressed in a timely manner and that cases are followed-up by the responsible officers.
- Monitor performance of the team and ensuring individual development through periodic reviews and day to day coaching.
- Provide regular updates to Senior Management
- Represent the company in various conferences and fora which are relevant to Player protection, as required by the business.
- In possession of a degree in Business Management/Law/Social Policy/another related field or equivalent.
- In possession of relevant Gaming experience in Regulatory functions
- Experience in the field of Responsible Gambling and Problem Gambling shall be considered an asset.
- Experience in auditing or advisory industries shall be considered an asset.
- A very good command of the English language.
- Strong report writing skills and use of business English.
- Proficiency in use of computing applications for data analysis and reporting.
- In possession of good Leadership Skills, ability to give directions, mentor and motivate the respective team.
- Ability to work under pressure in a fast-paced and changing environment.
- Ability to organise and present findings, and recommendations in a timely and concise manner (both verbal and written).