Senior Executive - Responsible Gaming and Player Protection

Location Malta
Discipline: Compliance, Financial Crime & Fraud
Contact name: Francesca Buhagiar

Contact email: [email protected]
Job ref: 15380
Published: about 1 month ago
Our client is seeking to recruit a Senior Executive - Responsible Gaming and Player Protection , who will report to the Manager of Player Protection. The chosen candidate shall act as the point of contact for Responsible Gaming and Player Support.

Duties include:
  • Responsible for the day-to-day management of the player support and responsible gaming
  • Assist with the development of responsible gaming policies and procedures.
  • Assessing the implementation of responsible gaming policies and procedures
  • Drive awareness campaigns on Responsible Gaming by conducting awareness programmes and training
  • Conduct research and stay current with trends in Responsible Gaming.
  • Supervise the Customer Support Unit whilst ensuring that player complaints are addressed in a timely manner and that cases are followed-up by the responsible officers.
  • Monitor performance of the team and ensuring individual development through periodic reviews and day to day coaching.
  • Provide regular updates to Senior Management
  • Represent the company in various conferences and fora which are relevant to Player protection, as required by the business.
Requirements:
  • In possession of a degree in Business Management/Law/Social Policy/another related field or equivalent.
  • In possession of relevant Gaming experience in Regulatory functions
  • Experience in the field of Responsible Gambling and Problem Gambling shall be considered an asset.
  • Experience in auditing or advisory industries shall be considered an asset.
  • A very good command of the English language.
  • Strong report writing skills and use of business English.
  • Proficiency in use of computing applications for data analysis and reporting.
  • In possession of good Leadership Skills, ability to give directions, mentor and motivate the respective team.
  • Ability to work under pressure in a fast-paced and changing environment.
  • Ability to organise and present findings, and recommendations in a timely and concise manner (both verbal and written).
An attractive salary package will be offered to the chosen candidate.