Senior Product Manager

Location Malta
Discipline: Technology, Data Analytics & BI
Job type: Full-time
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 16240
Published: 5 days ago
Our client in the iGaming industry is currently on the lookout for a Senior Product Manager to join the Product Operations unit.

Description:
  • Coordinate incident management between operational staff, ITOS & 3rd party suppliers
  • Document defect/bug fixes and feature requests from operational team
  • Assist in defining requirements for future operational platform
  • Manage configuration of platform used by ops team. Gatekeep access & permissions
  • Manage and own configuration of 3rd party consoles and train staff on their usage
  • Run regular meetings between software provider, ITOS and operational team to highlight recent issues and give notice of upcoming fixes
  • Train operational staff on enterprise tools
  • Provide onsite support for major launches
  • Supporting Casino and Poker Operations and SMO/TWS/Game Co in troubleshooting system incidents in order to minimize down time and service interruption
  • Providing expertise & knowledge of Systems & Tools to whoever requires it
  • Monitoring system health and performance using Grafana-type dashboards
  • Manage and maintain system configurations with Ops and Commercial colleagues
  • Manage User access and permissions.
  • Train/knowledge share of system tools and processes for Casino Ops and SMO
  • Documenting usage, best practice and troubleshooting
  • Facilitate operational review meetings between Ops, SMO, Game Co and TWS
  • Requirements gathering and clarification
  • Identifying bugs and issues and reporting to TWS
  • Monitoring and reporting on 3rd party performance.

Requirements:
  • 5 years’ experience working on relevant systems either within IT, or a related role such as Product Owner
  • Strong planning and organization skills including ability to track and manage changes
  • Ability to work on multiple projects at a time
  • Ability to develop and successfully manage multiple relationships with multiple senior stakeholders