Service and Support Officer

Location Malta
Discipline: Technology
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15839
Published: about 2 months ago
Our client is looking to recruit Service and Support Officer. We are looking for a candidate with solid academic background in ICT.

The role calls for an academic qualification in a relevant field of study at National Qualification Framework Level 6 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or widely recognised professional qualification at comparable level.

The selected candidate will undertake duties in connection with the Service Desk support. The primary job duties include but are not limited to:
  • Preparing, configuring, and installing ICT systems
  • Monitoring and maintaining ICT equipment
  • Troubleshooting of systems and hardware faults
  • Service-desk support and resolve issues
  • User training and guidance
  • Preparing relevant documentation and reports
  • Assisting Systems Administrators/Specialists

The ideal candidate should:

  • Have a good business orientation with a demonstrated knowledge of the IT industry
  • Can communicate with and understand the needs of non-technical internal and external clients
  • Adequate customer focus and knowledge of IT Service Management standards and procedures
  • Possess strong analytical and problem-solving skills
  • Have good written and verbal skills and proven ability to work on own initiative with great attention to detail
  • Has the ability to work within a team, multitask and capable of meeting strict deadlines
  • Has the ability to listen actively and to work on own initiative when necessary
  • The ability to work under pressure and able to respond to emergencies after hours
  • Must be fluent in the English language