Systems Consultant

Location Malta
Discipline: Technology, Customer Service & Support
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15422
Published: 4 days ago
Our client is currently looking for a Systems Consultant to join the current after-sales support team assisting our client's customer base. The ideal candidate will act as our client's main contact, provide client support in a timely manner (over the phone or remotely) while ensuring quality standards are adhered to.

Description:
  • Provide Consultancy and Support to clients using EYESEL Business Suite and other applications.
  • Liaise with other teams as required.
  • Documentation of client support issues and status tracking.
  • Troubleshooting issues at clients and querying the data before escalating the problem.
  • Report writing (mainly using Crystal Reports).
  • Testing of applications.
  • Training of users.
  • Ensure that all client works, and issues are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready.
  • Timely inputting of time-sheets.
  • Adherence to the company code of conduct.
  • System upgrades at clients.
  • Data conversions.
  • Documentation of applications.
  • Report to Directors or whomever they delegate in their stead.
  • Contribute to internal process improvements.
  • Ensure day to day processes follow ISO procedures as set in QMS manual.
  • Communicate client feedback to team leader and management.
  • Contribute to knowledge sharing amongst other team members.
  • Other duties which from time to time the Company may introduce.
Requirements:
  • An IT related qualification or experience in a similar position will be considered an asset.
  • Have at least 2-3 years’ experience in the industry performing a similar role.
  • Company business processes.
  • Accounting fundamentals.
    • An idea of the double-entry system; debit and credit.
    • Record keeping – sale of a service, sale of a tangible product, tax, returns, purchases.
    • Profit and loss, trial balance, vat return, bank reconciliation.
  • Query SQL databases.
    • Database knowledge.
    • Normalization.
    • Indexes and constraints.
    • Referential Integrity.
    • SQL profiling tools.
    • Selects, joins, updates, deletes, backups, restores, sub-queries.
    • Database languages such as MSSQL, MYSQL.
  • Report writing.
    • Basic use of reporting software such as SSRS or Crystal Reporting.