Description:
- Provide Level 2 technical support for the company's different sections
- Setting up standard networking infrastructure. WAN and LAN connectivity, routers, firewalls, core switches, access switches and information security measures
- Implementation and maintenance of new virtualised IT infrastructure systems on premise and on cloud environment
- Implementation and maintenance of Cloud services on Microsoft Azure
- Monitor and remediate security vulnerabilities on the company's network, servers, and devices in a timely manner
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts
- Assist in the analysis to perform cost-benefit and return on investment for proposed systems to aid management in making implementation decisions
- Assist in the design and perform server and security audits, system backup procedures, and other disaster recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Assist in the coordination and in-depth tests, including end-user reviews, for modified and new systems
- Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Participate in the implementation of the business continuity and disaster recovery plan
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Provide orientation and training to end users for all modified and new systems
- Provide guidance and assign tasks to IT systems administrators.
- An academic qualification in Computer Science at National Qualification Framework level six (6) or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC), or a widely recognised professional qualification at a comparable level
- A minimum of four (4) years working in a similar role. Candidates with related Microsoft Certifications and with longer working experience relevant to the role will be preferred
- Fluency in both the English and Maltese languages
- Proven experience in deploying and managing next generation firewalls, core switches and access switches
- Proven experience in assisting in the design, development, and implementation of software systems, applications, and related products, systems planning, security principles, and general software management best practices
- Experience with Office 365 migrations, Azure platform (SQL Services and applications), Microsoft Office 365, Azure Security (O365 ATP, Azure ATP, MFA, Conditional Access, Azure AD)
- Expertise of Microsoft related technologies (Windows Server, Exchange, SQL, SharePoint) and virtualization technologies (VMware, Citrix, and Microsoft)
- Good project management skills, excellent written, oral, and interpersonal communication skills
- Proven analytical and creative problem-solving abilities
- Have strong customer service orientation and experience with ITIL based help desk software
- Ability to conduct research into systems issues and products as required
- Ability to communicate ideas in both technical and user-friendly language
- Be highly self-motivated and directed, with keen attention to detail
- Ability to prioritize and execute tasks in a high-pressure environment, to work in a team-oriented, collaborative environment
- Excellent understanding of the organization’s goals and objectives
- Prior working experience in the financial sector is considered as an asset.