Technical Services Officer

Location Malta
Discipline: Technology
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15753
Published: 5 months ago

In this role, you will be responsible for investigating and diagnosing IT incidents and requests until they are solved.


  • Being the first point of contact for the troubleshooting and resolution of incidents and service desk requests.
  • Routing the relevant incident and service requests that require reassignment to other teams.
  • Providing first-line support to enable the correct application of IT standards and procedures.
  • Provisioning users with various IT tools and accounts to perform their jobs.
  • Onboarding and Offboarding users with their respective accesses and IT equipment.
  • Provisioning the various office workspaces with IT equipment and networking.
  • Contributing to the creation, maintenance, and enforcement of the service desk procedures. 
  • Handling of all user-related activities initiated by the Internal IT department across the group.
  • Identifying ways to automate the IT department’s tasks to improve service-desk efficiency.
  • Identifying operational problems and contributing to their resolution.

Skills & Experience.

  • Be proficient in the use of English, both verbally and written.
  • Be in possession of an ICT-related diploma (minimum MQF level 4).
  • Have a minimum of 2 years of practical experience in a similar role.
  • Have hands-on administration experience with Microsoft Office 365 suite of products and Google Workspace cloud technologies.
  • Be experienced and well-versed in Window Server platforms (2012, 2016, and 2019) and their respective roles (Active Directory, DNS, DHCP, GPO’s).
  • Be experienced in Hardware/Software support, configuration, and installation for Windows and Mac.
  • Having experience in managing users’ workloads in a virtual environment, such as VMware and Citrix will be considered a plus.
  • Have a service-minded and flexible attitude towards work.
  • Have excellent communication skills.
  • Be highly self-motivated and good at multitasking.

Applicants who possess IT certification in Microsoft, Cisco, and/or Linux will be preferred.