Technical Support Technician (Shift Based)

Discipline: Technology
Contact name: Samrudhi Manghate

Contact email: [email protected]
Job ref: 15731
Published: about 1 month ago
Our telecommunication client looking for a Technical Support Technician (Shift Based). This role requires someone with great communication skills and special interest in technology who is willing to pursue a career in the Technology field. We are looking for a highly motivated team player with the right attitude who is eager to learn new competencies, technologies and processes.

Description:
  • Provide first level technical support to Corporate Clients on internet, telephony and other corporate services.
  • Support SMS Aggregator business in fault resolution.
  • Troubleshoot any pertaining issues in conjunction with the customer and internal teams.
  • Liaise with other sections within the Technology Department in order to carry out the support function.
  • Liaise with our Care Department on customer related problems and requests.
  • Maintain and upkeep the necessary documentation.
  • Undergo staff training as required by the company.

Requirements:
  • A flair for technology.
  • Positive Mental Attitude, eager to learn and open to a rapidly changing environment.
  • Strong troubleshooting skills.
  • Strong Communication and interaction skills (both verbal and written).
  • Good knowledge of Microsoft Office software suite.
  • Fluent in both Maltese and English language.
  • Knowledge in Networking or Telecommunications Systems would be considered an asset.
  • Preferably hold a diploma or better in one of the following areas: Computing, IT, Engineering or Communications.