- Provide first level technical support to Corporate Clients on internet, telephony and other corporate services.
- Support SMS Aggregator business in fault resolution.
- Troubleshoot any pertaining issues in conjunction with the customer and internal teams.
- Liaise with other sections within the Technology Department in order to carry out the support function.
- Liaise with our Care Department on customer related problems and requests.
- Maintain and upkeep the necessary documentation.
- Undergo staff training as required by the company.
- A flair for technology.
- Positive Mental Attitude, eager to learn and open to a rapidly changing environment.
- Strong troubleshooting skills.
- Strong Communication and interaction skills (both verbal and written).
- Good knowledge of Microsoft Office software suite.
- Fluent in both Maltese and English language.
- Knowledge in Networking or Telecommunications Systems would be considered an asset.
- Preferably hold a diploma or better in one of the following areas: Computing, IT, Engineering or Communications.