WordPress Support Specialist

Location Malta
Discipline: Technology
Contact name: Samrudhi Manghate

Contact email: [email protected]
Job ref: 15624
Published: 24 days ago
We’re looking for a WordPress Support Specialist application developer to join an advertising Services organisation who is resourceful, enthusiastic and passionate about building incredible products. As a WordPress Support Specialist, your support skills will make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner. You’ll be making a difference to a lot of people a year through your knowledge and experience in WordPress. You will form part of the Client Succes team and work hand in hand with Account Managers


Description:
  • You’re an emphatic person. In general, people write in to support because they are frustrated; as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.
  • You want to make a difference. We have hundreds of customers write in to us on a daily basis. As part of the support team, you’ll be making a real difference to real people.
  • Patient and understanding with customers. Someone who can make the technical non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in a non-patronizing way, in easy to follow plain English isn’t easy! But that’s what we need.

Requirements:
  • Empathy for customers.
  • Passionate about providing excellent support.
  • Fluent English (spelling and grammar).
  • At least 1+ years of experience with WordPress.
  • Understanding and ability to write custom CSS.
  • Understand and the ability to write HTML.
  • Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack.
  • Polite and understanding.
  • Self-starter. You don’t have to be micromanaged.
  • Troubleshooting experience.
  • A curiosity to learn and grow

If you have the following it is a plus:

  • Ability to write and understand PHP.
  • Ability to write and read jQuery, JavaScript, and any JS framework.
  • WordPress plugin development experience.
  • WordPress theme development experience.
  • Previous remote working experience.