Our client is seeking to recruit a KYC Agents to join their growing team. The ideal candidate will need to have experience in KYC/Compliance/Document verification.
Our client is a leader in Customer Service in the Financial Services industry in Malta.
- Carrying out regular day to day responsibilities of a KYC Agent
- Reviewing, analyzing and approving KYC analysis of high-risk clients
- Evaluating and identify applicable risks and appropriate mitigants
- Working on KYC related escalations from KYC, Payments and the General support departments
- Maintaining a positive, empathetic and professional attitude toward customers at all times promptly and thoroughly verifying customer documents
- Communicating with customers through various channels including live chat, email and calls
- Performing all compliance duties in relation to the business requirements
- Knowing the products inside and out Communicating and coordinating with colleagues as necessary
- Ensuring customer satisfaction and provide professional customer support
- Handling KYC queries and exception requests from the Business
- Participating in KYC related meetings, calls and committees
- High Level of Strong Communication Skills (English Language) both written and verbal
- KYC/Compliance background and experience is a must
- Strong Working Ethic
- Strong IT skills
- Flexibility is also required. Candidates will be working on a shift basis.
An attractive salary will be offered to the right candidate.
Francesca Buhagiar +356 2123 2224/5, 2557 2225 (direct)