KYC Agent – Job No. 5697

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Introduction

Our client is seeking to recruit a KYC Agents to join their growing team. The ideal candidate will need to have experience in KYC/Compliance/Document verification.

Organization

Our client is a leader in Customer Service in the Financial Services industry in Malta.

Function

Duties include:

  • Carrying out regular day to day responsibilities of a KYC Agent
  • Reviewing, analyzing and approving KYC analysis of high-risk clients
  • Evaluating and identify applicable risks and appropriate mitigants
  • Working on KYC related escalations from KYC, Payments and the General support departments
  • Maintaining a positive, empathetic and professional attitude toward customers at all times promptly and thoroughly verifying customer documents
  • Communicating with customers through various channels including live chat, email and calls
  • Performing all compliance duties in relation to the business requirements
  • Knowing the products inside and out Communicating and coordinating with colleagues as necessary
  • Ensuring customer satisfaction and provide professional customer support
  • Handling KYC queries and exception requests from the Business
  • Participating in KYC related meetings, calls and committees


Requirements

  • High Level of Strong Communication Skills (English Language) both written and verbal
  • KYC/Compliance background and experience is a must
  • Strong Working Ethic
  • Strong IT skills
  • Flexibility is also required. Candidates will be working on a shift basis.

Offer

An attractive salary will be offered to the right candidate.

Application

Francesca Buhagiar +356 2123 2224/5, 2557 2225 (direct)

Your Consultant

Francesca Buhagiar
Senior Recruitment Consultant

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