Reservations Agent
Cruise Yacht OpCo Ltd.

Introduction

A new opportunity has arisen for a Reservations Agent ready to commit to delivering a high-level of customer service and maximizing the company’s opportunities to increase sales revenue by offering relevant amenities and ancillary products by up-selling. The selected candidate will be reporting directly to the Reservations Services Manager.

 

Organization

The Ritz-Carlton Yacht Collection is an ultra-luxury cruise yacht line operated by the Cruise Yacht Group of companies incorporated and domiciled in Malta with operating branches in North America and elsewhere in Europe.  Our small but growing team is preparing for all functions necessary to market and operate the cruise yacht line.  For our Malta office, we are now looking to hire a Reservations Agent.

 

Function

  • Must commit to delivering high-level of customer service
  • Maintain positive, pleasant behaviour while engaging customers & colleagues
  • Possess excellent written & verbal communication skills
  • Ability to learn and understand policies & procedures in order to make reservations and assist callers with each aspect of the booking process
  • Maintain strong desire to learn all aspects of the product to effectively sell & service each reservation
  • Maximize opportunities to increase sales revenue by offering additional amenities and ancillary products
  • Ability to learn and upsell land & air products in addition to the yacht cruise
  • Willingness to adhere to company policy & procedures as outlined in the Employee Handbook
  • Ability to adhere to strict attendance policy including scheduled work shift, lunch/break adherence, attendance and punctuality

Requirements

  • Convey information in a clear, concise manner
  • Ability to learn and utilize reservations system

Experience

Minimum 1-year of call center, sales or related travel industry experience preferred.

 

Application

Applications are to be sent to: [email protected]

Team Leader
Cruise Yacht OpCo Ltd.

Introduction

Our client is currently seeking to recruit a responsible Team Leader to assist with the training & development of their reservations staff as well as assisting with payroll and attendance. The selected candidate will be reporting directly to the Reservations Services Manager.

Organization

The Ritz-Carlton Yacht Collection is an ultra-luxury cruise yacht line operated by the Cruise Yacht Group of companies incorporated and domiciled in Malta with operating branches in North America and elsewhere in Europe.  Our small but growing team is preparing for all functions necessary to market and operate the cruise yacht line.  For our Malta office, we are now looking to hire a Team Leader, Reservations.

Function

  • Assist with training & development of the reservations staff
  • Ongoing coaching & monitoring of the reservations staff
  • Assist with payroll and attendance
  • Demonstrate ability to answer detailed questions regarding the product in a clear, concise manner
  • Handle escalated calls transferred from the Res staff to ensure situation is resolved in a timely manner
  • Maintain courteous & professional telephone etiquette at all times
  • Develop and maintain positive working relationships with all departments

Requirements

  • Convey information in a clear, concise manner
  • Ability to learn and utilize reservations system
  • Problem solving

Experience

  • Minimum 1-year of call centre, sales or related travel industry experience preferred

 

Application

Application are to be sent to: [email protected]

HR Admin Learning, Performance & Career Development
Vodafone

Introduction

Responsible for the administrative & operational duties related to Learning & Career Development, Performance Dialogue & Talent Succession, Diversity & Inclusion; Youth etc. The role will report to the L&D/Performance & Talent Lead.

Organization

Our clients are leading operators of cutting edge technology committed to providing high quality telecommunication and data services.

Function

Learning & Development:

  • Booking rooms/prepare venues for trainings, printing materials, preparing stationary,
  • Sending calendar invitations, monitor acceptance, send reminders
  • Keep participants list/evidence; add trainings & participants in the learning system
  • Keep evidence of training/team building/coaching feedbacks & TNPS (learning system)
  • Run L&D related reports (e.g. development plans) and prepare/maintain L&D dashboards & analysis
  • Prepare reports for each business function (learning system) & send reminders for training completion
  • Deal with tool issues (e.g. escalate to global teams, revert forms etc.)
  • Admin of customer experience assessments
  • Education Funding / local funding admin
  • Co-facilitating training together with the L&D lead
  • Editor for MyHR Pages related to L&D
  • Requesting training POs and keeping track of learning related payments
  • Act as Digital Ninja for digital matters

Performance & Talent:

  • Run PD reports (e.g. goal setting status; performance review status)
  • Book meeting rooms, send calendar invitations for PD training; calibration sessions etc.
  • Maintain dashboards related to performance ratings, talents, succession planning & send reminders
  • Deal with tool issues (e.g. escalate to global teams, revert forms etc.)
  • Editor for MyHR Pages related to Performance & Talent
  • Admin for Quarterly Hero Awards
  • Admin for Youth programmes: work exposure, apprentices, Interns, Discover Graduates; Columbus
  • Support with practicalities related to Youth events/activities Youth Events: Youth Week; Refreshers Week etc.
  • Editor for MyHR Pages related to Youth

Diversity & Inclusion:

  • D&I reporting & analytics
  • Support with practicalities related to D&I events/activities (LGBT events, LGBT Pride Week; Women’s Week)
  • Editor for MyHR Pages related to D&I

Requirements

Core competencies, knowledge and experience:

  • Preferably 1-2 years of experience in HR or similar related roles (e.g. training, HR Admin etc.)
  • Very good digital skills/knowledge (E-mail, Excel, Word, PPT, Social Media; Office 365, Share Point)
  • Very good oral & written communication skills in English
  • Creative, innovative, not afraid to experiment
  • Flexibility & adaptability to changing environment, tasks
  • Organized and good at multitasking
  • Positive & problem solving attitude
  • Customer focus
  • Team player & good collaboration skills
  • Continuous learner

Application

To apply, kindly send your CV and cover letter to: https://vodafone.taleo.net/careersection/2a_mt/jobdetail.ftl?job=VML0015&tz=GMT%2B01%3A00

Packet Core Engineer
Vodafone

Organization

Our clients are leading operators of cutting edge technology committed to providing high quality telecommunication and data services.

Function

Responsibilities:

  • Responsibility for packet switched networks infrastructure installation, operation and maintenance with main focus on the Packet Core nodes
  • Coordinate Commissioning and testing of Packet Switched Nodes and interfaces to all interconnected network nodes
  • Assist in the dimensioning and capacity planning of the packet core infrastructure
  • Assist IP and Transport Networks Manager in analysis and planning exercises
  • Responsibility for connectivity with other network Nodes and other operators network nodes
  • Perform regular routines on Networks entities
  • Carry out design & specifications for upgrading or installing new systems/processes, including evaluation of new software/hardware features.
  • Draw up acceptance test procedures in conjunction with suppliers to be able to carry out the agreed acceptance testing.
  • Create adhoc reports based on statistics collected on the various interfaces
  • Liaise with other sections in order to carry out the support function.
  • Liaise with Vodafone Group, region, and suppliers in order to carry out the job duties.
  • Carry out system monitoring and perform network optimisation and preventive maintenance
  • Gathering problem symptoms, and implementing corrective action where applicable
  • Carry out installations/upgrades and/or assist turnkey suppliers where applicable, ensuring smooth migration with minimal service disruption
  • Carry out the above duties outside office hours where deemed necessary.
  • Perform and undergo staff training as required by the Company.
  • Replace designated personnel when not available.
  • Assist the Commercial Operations team in the design and solution proposal to customers.

Requirements

  • 1 – 2 years of experience working on projects which are networks related
  • Possession of MQF level 6 certification, preferably in electronics, computing or engineering.
  • Excellent organisational skills
  • Excellent knowledge of English
  • CCNA certification
  • Preferably with good knowledge of VMWare and virtualisation
  • Preferably worked in service provider environment

 

Application

All applications are to be sent to [email protected]

Data Scientist
Vodafone

Introduction

Vodafone are looking for an experienced Data Scientist to join the CVM team within the Consumer Marketing Business Unit. The Data Scientist will be working to generate hypotheses and to create models that answer impactful business questions.

The primary focus of the data scientist will be to apply data mining techniques, performing statistical analysis, and building high quality presentations for our leadership team. Furthermore the Data Scientist, will help to discover information hidden in large data sets and define and build new sets of KPI to measure their products’ and business performance and identify ways to improve customers’ experience.

The ideal candidate will be passionate about data-driven decision making and able to do advanced analysis on large data sets and quickly grasp new technologies.

Organization

Vodafone, one of the leading operators of cutting edge technology committed to providing high quality telecommunication and data services.

Function

Some of the duties include but are not limited to:

  • Understanding of business processes, goals and strategy to provide appropriate analysis and interpretation
  • Data collection and gathering primarily through the use of SQL, and through other BI tools
  • Analysing large data sets to develop custom models and algorithms to discover hidden relationships and provide actionable insights to Vodafone’s business.
  • Conducting statistical analysis using SPSS modeller/ SAS advanced/ R
  • Performing ad-hoc analysis and presenting results and actionable insights in a clear manner
  • Identify, define and measure KPIs needed to drive improvement in customer experience
  • Design, build and maintain dashboards that will be used by other teams and presented to Executives
  • Use a variety of tools to analyse performance and user behaviour

Requirements

  • Minimum of a degree in analytical field (Economics, Mathematics, Statistics)
  • 2+ years of relevant experience working as a BI/data analyst/Data scientist or similar role
  • Proficiency in using query languages such as SQL
  • Familiarity with data visualization tools such as tableau, Qlik, D3
  • Expertise in major statistical modelling software packages (e.g. R, SAS) and multivariate techniques Analytical, creative, and innovative approach to solving problems
  • Analytical and expansive thinking with a strong desire to deliver and develop
  • Completes complex projects with great autonomy
  • Identifies from within his role pro-active problems or opportunities for improvement
  • Can apply existing methods and structures independently and adapts them if necessary
  • Strong written and verbal communication
  • Positive, people-oriented, and energetic attitude
  • Ability to work in a rapidly changing and fast paced environment
  • Self-motivated, highly organized, and able to prioritize and manage multiple tasks
  • Ability to establish and maintain strong working relationships and achieve results by working collaboratively with others

Offer

An attractive salary will be offered to the right candidate.

 

Application

All applications are to be sent to: [email protected]