Business Support Engineer

Location Malta
Discipline: Technology, Data Analytics & BI
Job type: Full-time
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15992
Published: 10 months ago
Our client, a leading financial institution, is looking for a Business Support Engineer who can maintain and support the current Core Business Solutions and play a vital role in the digital transformation initiative. The selected applicant will be responsible for daily monitoring of business services and will provide continual internal assistance to business users.

  • Analyse, investigate and trouble shoot business processes incidents related to technical and process issues
  • Ensure all the production incidents are resolved within the defined SLA as part of the Business Support function
  • Setup Application and processes monitoring using monitoring tools to proactively prevent production issues
  • Take ownership of production incidents and co-ordinate between Business, Technical and third parties providers
  • Divide business requirements between support and development types with consequent solving of support tickets
  • Troubleshoot technical issues, assign priority and escalate problems when necessary
  • Create and maintain documentation for Business Processes;
  • Participate in projects, business analysis, development lifecycle and hot fixes testing
  • Follow up on production deployments to ensure production stability
  • Ensure a business continuity plan on all critical business systems
  • Help in driving digital transformation with aim of deprecating legacy systems and improve efficiencies
  • Perform routine checks on the various Bank systems and maintaining appropriate records of mentioned checks
  • Educate business end users on how to make effective use of their technological tools to speed up problem resolution, whilst keeping abreast with new technology
  • Extract and create reports from the business systems

  • Have an MCAST or University Degree in a related ICT area of specialisation
  • Have minimum 2 years’ experience in Business/Application support position
  • Have experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage
  • Have knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
  • Be familiar with database reporting, ideally with Microsoft Server Reporting Services
  • Have an understanding of IT development lifecycle and Agile methodology
  • Have experience with programming\development is preferred
  • Have exposure to API’s and Microservice architecture will be added advantage
  • Have Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
  • Be able to work independently and under limited supervision
  • Be able to manage several priorities simultaneously and meet deadlines
  • Be client and quality focused, flexible and willing to learn banking processes and systems;
  • Possess excellent listening skills and have the ability to interact confidently with internal customers
  • Have ability to learn new technologies and tools and adapt quickly
  • Have good Problem-solving skills
  • Have analytical thinking and attention to detail
  • Have good verbal and written communication skills
  • Strong knowledge on Windows systems, TSQL, SSIS & SSRS while experience on IBM systems will also be considered as an asset