Chargeback Officer

Location Malta
Discipline: Finance
Contact name: Simon Pace

Contact email: [email protected]
Job ref: 15660
Published: 6 days ago

One of our international clients is seeking to recruit a Chargeback officer to join their local operations in Malta. Chosen candidate will be responsible for processing chargebacks on behalf of the company who would have had a transaction reversed by a cardholder

Further responsibilities include:

  • Working with the merchant to gather documentation to present to the bank or credit card company’s dispute department
  • Communicating with merchants about the status of their cases, providing them with instructions for submitting documentation, and answering questions about the process
  • Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary
  • Reviewing documentation provided by merchants, contacting them as needed to gather more information, and making decisions about whether to approve or deny a claim
  • Reviewing merchant account activity to identify possible fraud or theft
  • Reviewing chargeback claims to determine whether they are valid or whether they should be denied because of procedural errors
  • Reviewing chargeback notices to ensure that the proper procedures were followed and that all rules were met
  • Documenting all aspects of the chargeback process

Applicants need to have previous experience working in a similar role. No need for any particular qualification since experience is a priority. This is an office-based role and it would be located in St. Julian’s. Fluency in English is required.

For more information email [email protected] or apply online. All applications will be treated in strictest of confidence and we will never submit your CV without your prior consent. EU citizenship is required.