IT Desktop Support Technician

Location Malta
Discipline: Technology
Contact name: Samrudhi Manghate

Contact email: [email protected]
Job ref: 15830
Published: about 1 year ago
Our client is looking for an IT Desktop Support Technician. The successful candidate must have strong analytical and organizational skills, ability to multitask and work across a broad range of technologies. The role will involve working in a team and on own initiative as well liaising with team members, within multiple business units, across the group.

  • Provide 1st level support to all staff as required
  • Ensure that work is carried out within agreed service levels and in accordance with the IT department's procedures and guidelines
  • Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures
  • Document technical issues and solutions for future requirements
  • Support and maintain the company's desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT's inventory
  • Manage incidents and service requests through JIRA service desk
  • Assist in the evaluation, purchasing and installation of IT hardware and software
  • Provide basic training to end-users when necessary
  • Resolve support requests and escalate when necessary
  • Maintain and update documentation and inventories as required
  • Identify potential changes and system improvements
  • Perform any further duties as may be required by the company from time to time

  • A minimum of 2 years experience in a similar role
  • General understanding of network protocols and technologies
  • CompTIA A+ certification or equivalent
  • Working knowledge of Active Directory and Office 365
  • Knowledge of video conferencing an IP Telephony
  • Ability to solving technical problems
  • Being able to work within a team as well as working on own initiative
  • Good command of English